ANABELLE BALDONADO
Imus, Province Of Cavite
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Restaurant Supervisor position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Restaurant Supervisor
RVD Food Inc. Chungdam Korean Fine Dining
Paranaque City, Province Of Rizal
09.2023 - 04.2024
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Appraise staff performance
- Coordinate daily with the front and back of the house operations
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Enhanced team performance with regular evaluations and constructive feedback.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Assistant Restaurant Manager
Milagrita Global Food Corp. Samgyupsalamat Unlimited Korean BBQ
Imus, Province Of Cavite
08.2022 - 08.2023
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Coordinate daily with the front of the house and back of the house restaurant operations.
- Deliver superior service and Maximize customer
- Organize and responds efficiently to customer complaints
- Ensure compliance with sanitation and safety regulations
- Control operational cost and identify measures to cut waste
- Train new employees on proper customer service practices
- Appraise staff performance and provide feedback to improve productivity
Administrative Officer
Sealandair Logistics Solutions, Inc.
Guadalupe Nuevo, Makati City
05.2017 - 04.2020
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Completed daily logs for management review.
- Maintained accurate records, ensuring timely processing of invoices and payments.
- Facilities and Management
- General House Keeping
- Office Supplies Management
- Utilities Management
- Office Management
- Physical Asset Inventory Management
Merchandising Officer
Sun Cruises, Inc.
Malate, Metro Manila
06.2015 - 04.2017
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Corporate Services Officer
Magsaysay Shipmanagement Inc.
Malate, Metro Manila
08.2011 - 05.2015
- Implemented robust data management systems safeguarding sensitive information and maintaining the utmost confidentiality.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Facilities and Management
- General Housekeeping
- Physical Asset Inventory Management
- Cost distribution of office supplies and utilities charges
- Office Supplies Management
- Utilities Management
Administrative Assistant
New Personnel Builders And Consultancy Inc.
Malate Manila
11.2010 - 07.2011
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
Cabin Attendant
Sun Cruises Inc. - Magsaysay Shipping & Logistics
U.N. Malate Ermita Manila
04.2009 - 03.2010
- Assisted in the boarding process, making sure passengers were comfortable and settled before departure.
- Consistently received positive feedback from both colleagues and passengers for outstanding professionalism, dedication, and service quality provided onboard each seat assignment.
- Ensured safety of all passengers by conducting thorough cabin checks and adhering to strict protocols.
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
- Educated passengers about emergency equipment usage and safety procedures during pre-departure announcements, promoting a safe travel environment.
- Collaborated with fellow crew members for efficient workflow and optimal customer satisfaction.
- Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
Cabin Attendant
Jumbo Inc. - Supercat Fast Ferry Corp. Aboitiz
Batangas International Port , Batangas City
05.2007 - 12.2007
- Assisted in the boarding process, making sure passengers were comfortable and settled before departure.
- Consistently received positive feedback from both colleagues and passengers for outstanding professionalism, dedication, and service quality provided onboard each seat assignment.
- Maintained a clean and organized cabin environment for the comfort of passengers during travel.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in customer service excellence.
- Ensured safety of all passengers by conducting thorough cabin checks and adhering to strict protocols.
- Contributed to consistently high on-time performance records by completing tasks swiftly without compromising quality or safety standards.
- Provided personalized assistance to passengers with special needs, ensuring their comfort throughout the travel experience.
Education
Bachelor of Science - Major in Commerce
Occidental Mindoro State University
San Jose, Occidental Mindoro, Philippines 04.2001 -
Skills
Organizational Skills
Certification
Bread and Pastry NC 2 Certificate
Timeline
Restaurant Supervisor
RVD Food Inc. Chungdam Korean Fine Dining
09.2023 - 04.2024
Bread and Pastry NC 2 Certificate
12-2022
Assistant Restaurant Manager
Milagrita Global Food Corp. Samgyupsalamat Unlimited Korean BBQ
08.2022 - 08.2023
Barista NC 2 Certificate
12-2021
Administrative Officer
Sealandair Logistics Solutions, Inc.
05.2017 - 04.2020
Merchandising Officer
Sun Cruises, Inc.
06.2015 - 04.2017
Corporate Services Officer
Magsaysay Shipmanagement Inc.
08.2011 - 05.2015
Administrative Assistant
New Personnel Builders And Consultancy Inc.
11.2010 - 07.2011
Cabin Attendant
Sun Cruises Inc. - Magsaysay Shipping & Logistics
04.2009 - 03.2010
Cabin Attendant
Jumbo Inc. - Supercat Fast Ferry Corp. Aboitiz
05.2007 - 12.2007
Bachelor of Science - Major in Commerce
Occidental Mindoro State University
04.2001 -
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