Symond Rey Repal
Pagadian
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Virtual Assistant
Upwork.com
05.2024 - 10.2024
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Customer Service Representative
RTC - BPO
01.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Representative
Angel Sambo
04.2019 - 09.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Exceeded sales targets through effective planning and goal setting.
Education
Bachelor of Secondary Education - Social Studies Teacher Education
Saint Columban College
Pagadian City06.2024
Skills
- Complaint resolution
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Sales expertise
- Order fulfillment
- Technical support
- Report preparation
- Inbound and outbound calling
Professional Skills
Communication
- Effectively communicated with customers to understand their needs, address inquiries, and resolve concerns in a clear and professional manner.
- Maintained a positive and approachable tone in all interactions, ensuring customers felt heard and valued.
Customer Care
- Provided exceptional customer care by promptly responding to inquiries and offering personalized solutions to meet individual customer needs.
- Built strong relationships with customers, ensuring their satisfaction and loyalty by addressing concerns with empathy and professionalism.
Problem-Solving
- Demonstrated strong problem-solving skills by quickly identifying issues and implementing effective solutions to resolve customer concerns.
- Used critical thinking to handle complex situations, ensuring timely resolutions and maintaining customer satisfaction.
Timeline
Virtual Assistant
Upwork.com
05.2024 - 10.2024
Customer Service Representative
RTC - BPO
01.2021 - 01.2023
Sales Representative
Angel Sambo
04.2019 - 09.2020
Bachelor of Secondary Education - Social Studies Teacher Education
Saint Columban College
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