Adgie Lou Poquiz
Instructional Designer
SAN FERNANDO CITY,PAMPANGA
Summary
Having elevated the performance and profitability of diverse organizations through expert
alignment of innovative and interactive instructional design, marketing strategies and
learning development, I am adept at listening to clients' needs, then analyzing and
implementing the best-designed solution
.
My background encompasses expertise in creating, developing and implementing
multimedia requirements, marketing materials, and instructional systems to facilitate
participants' education, knowledge, and engagement. With my ability to assess training
content, branding requirements, and learning needs to capture business development
requirements, I excel at producing and delivering powerful learning tools and multimedia
campaigns while effectively driving program analyses and modifications to meet my
target organization's needs better.
Overview
16
16
years of professional experience
Work History
Content Developer
Ab2 Institute
Clark, Central Luzon (Region III)
01.2020 - Current
- Targeted diverse learning modalities in development of new course content and training programs.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Planned and monitored implementation of technology-based learning programs.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
- Designed course materials and supported implementation.
- Developed workforce training programs to improve organizational efficiency.
- Contributed to development of comprehensive employee training courses.
- Organized, scheduled and facilitated 7 week long courses based on need.
- Provided job analysis in line with instructional design principles for successful mentoring.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
- Continuously delivered top-quality training documentation, manuals, and tools addressing needs of specific specialists groups such as Accountants, Bookkeepers, and Virtual Assistants.
Instructional Systems Designer
Startek PH Inc.
Makati City, Metro Manila
09.2011 - Current
- Delivered job analysis following principles of instructional design to offer successful mentoring.
- Planned and monitored implementation of technology-based learning programs.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Designed course materials and supported implementation.
- Provided job analysis in line with instructional design principles for successful mentoring.
- Developed workforce training programs to improve organizational efficiency.
- Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
- Contributed to development of comprehensive employee training courses.
- Researched, wrote, edited and proofread manual for food safety and production methods.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Targeted diverse learning modalities in development of new course content and training programs.
- Collaborated with administrators to determine course objectives.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Continuously delivered top-quality training documentation, manuals, and tools addressing needs of specific specialists groups.
- Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
- Designed, implemented and managed successful training programs to meet department and school needs.
- Reached out to vendors to evaluate available curriculums and associated materials.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Researched and incorporated current trends and data into standard curriculums
Design Director
BevinCreativs
SAN FERNANDO CITY, PAMPANGA
03.2008 - Current
- Revamped work strategies and processes to accomplish agency objectives.
- Established procedures and quality standards for department.
- Evaluated and approved image retouch work, mechanicals and art proofs to deliver quality results.
- Oversaw full teams of writers, artists, designers and project managers.
- Planned art and design requirements for graphic artists, management companies and internal teams.
- Managed campaigns with specific focuses in order to meet customer needs and creative visions.
- Collaborated with outside agencies to manage project progress and milestones.
- Supervised design and production staff developing innovative designs for creativeprojects while managing deadlines.
- Developed strategic communication and marketing plans.
- Negotiated contracts with stylists and photographers to organize photo shoots.
- Demonstrated advanced knowledge of music composition, sound design and digital graphics.
- Developed high-impact creative trailers and promotional content for company campaigns from concept to completion.
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
- Negotiated vendor contracts and services to meet budget requirements.
- Developed artistic visual products while working within defined technical constraints.
- Negotiated contracts and timelines with service providers such as printers.
- Collaborated with production on task list creation to meet overall project goals on time.
- Fostered highly communicative, collaborative team culture on visual product projects.
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Preserved branding standards of assigned accounts.
- Managed client relationships and expectations for creative projects with varying budgets and objectives.
- Carefully prepared design layouts into prepress files for offset, web and digital printing.
Multimedia Specialist
Startek Philippines Inc.
Makati City, Metro Manila
03.2013 - 08.2018
- Used InDesign, Adobe Illustrator and Photoshop to create design ideas.
- Collaborated with organizational teams to construct interactive presentations and analyze processes, events and services.
- Manipulated color, light, texture and shadows to make objects and characters appear lifelike.
- Translated video, graphics and audio animation into distributable formats
- Transcribed and logged interviews using Adobe CC software
- Managed digital archives to maintain organized file management system of images and video clips.
- Prepared and designed flyers, illustrations, brochures and photographic work
- Assisted with post-production of video archives by scrubbing, cataloging and organizing clips.
- Optimized and re-cut image and video files by identifying clips, editing and encoding videos and pulling screengrabs.
- Maintained equipment in good working order for organization-wide use.
- Managed collections of print and electronic data for public and private access via reference and borrowing.
- Organized library catalog, supplies, equipment and records.
- Collaborated with team members to provide timely resolution of AV issues or obstacles and achieve smooth presentations.
- Directed total budgeting, purchasing and scheduling operations and wrote successful grants to fund innovative library and media projects.
- Oversaw media, catalog and instructional areas.
- Captured and distributed video of company events and workshops for publication on company website and social media pages.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Maintained continuous knowledge of current and newly developed industry technology, making proactive suggestions to improve AV offerings and strategies.
Technical Support
Startek Philippines Inc.
Makati City, Metro Manila
09.2011 - 08.2013
- Managed high levels of call flow and responded to cloud and mobile technical support needs.
- Defined and documented technical support best practices for cellular technologies.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Integrated Salesforce CRM and other customer relationship management software into support operations.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and broadband.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Identified potential sales and cross-selling opportunities in course of delivery of support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Maintained familiarity with API and authentication mechanisms for supported products.
- Submitted service tickets for equipment maintenance requests.
- Used ticketing systems to manage and process support actions and requests.
- Activated accounts for clients interested in new services.
- Provided support for networking protocols and characteristics.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Collaborated with colleagues in both domestic and international support facilities.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
- Provided replacement files to customers missing data, media files, and software components.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
Customer Service Representative
US Airways - Advanced Contact Solutions Inc.
Makati City, Metro Manila
03.2008 - 06.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Recommended products to customers, thoroughly explaining details.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered constant flow of customer calls with minimal wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cross-trained and provided back up for customer service managers.
- Delivered prompt service to prioritize customer needs.
Education
Primary Studies - *
Roosevelt Elementary School
Dinalupihan Bataan 03.2001 - 03.2001
High School Diploma -
Llorente National High School
Eastern Samar 04.2005 - 04.2005
Associate of Arts - Computer Graphics
AMA Computer Learning Center
Guian Easter Samar 05.2008 - 05.2008
Skills
Articulate communications
Editing and review
Brand messaging
Unique content creation
Editing proficiency
Self-publishing experience
Team contribution
Formatting abilities
Marketing communications expertise
Marketing and advertising strategies
Promotional planning
Networking skills
Flexible and Adaptable
Training and Development
Time Management
Decision Making
Analytical and Critical Thinking
Industry best practices
Organizational performance
Course material creation
Learning strategies
Implementation support
Curriculum design
Training program development
Curriculum selection
Student plans
Progress tracking
Course management
Dependable and Responsible
Instruction
Continuous Improvement
Development and training
Collaborative environments
Graphic design
Workflow Optimization
Presentation support
Project presentations
Tech-savvy
Creative design layouts
Customized template design
Illustration
Superb eye for detail
Design briefings
Interdepartmental relationships
Team direction
Company branding
Department development
Articulate 360
MS Office
Adobe CC
UE 4
Unity
Timeline
Content Developer
Ab2 Institute
01.2020 - Current
Multimedia Specialist
Startek Philippines Inc.
03.2013 - 08.2018
Instructional Systems Designer
Startek PH Inc.
09.2011 - Current
Technical Support
Startek Philippines Inc.
09.2011 - 08.2013
Associate of Arts - Computer Graphics
AMA Computer Learning Center
05.2008 - 05.2008
Design Director
BevinCreativs
03.2008 - Current
Customer Service Representative
US Airways - Advanced Contact Solutions Inc.
03.2008 - 06.2011
High School Diploma -
Llorente National High School
04.2005 - 04.2005
Primary Studies - *
Roosevelt Elementary School
03.2001 - 03.2001