Dyssa Jheneille Del Rosario
Virtual Assistant / Customer Service Representative
San Jacinto
Summary
Professional and with experience in providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, Ring Central, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
5
5
years of professional experience
1
1
Language
Work History
Virtual Assistant - Operations
My Freight Staff, LLC
05.2022 - 03.2024
- Boosted team morale with proactive communication skills that fostered a positive work environment.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Conferred with customers by telephone, chat or email to provide information.
- Conducted quality assurance and performance audits.
- Fostered a culture of collaboration and teamwork among trainees that continued well beyond initial orientation periods. Evaluated their progress using various assessment methods, providing valuable feedback for future improvement efforts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
US Global Tech
02.2020 - 05.2020
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Operations Customer Service Representative
Alorica Clark Philippines, Inc
10.2018 - 01.2020
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Arts - Mass Communication
University of Pangasinan
Dagupan, Province Of Pangasinan, Philippines 05.2001 -
High School Diploma -
San Jacinto Catholic School
San Jacinto, Pangasinan, Philippines 05.2001 -
Skills
Call Management
Strategic Sales and Product Knowledge
Critical Thinking
Written and Oral Communication
Timeline
Virtual Assistant - Operations
My Freight Staff, LLC
05.2022 - 03.2024
Customer Service Representative
US Global Tech
02.2020 - 05.2020
Operations Customer Service Representative
Alorica Clark Philippines, Inc
10.2018 - 01.2020
Associate of Arts - Mass Communication
University of Pangasinan
05.2001 -
High School Diploma -
San Jacinto Catholic School
05.2001 -