TaxDome
Dyno Laurence Karl Gallogo
Cebu City
Summary
Diligent Bookkeeper with solid foundation in managing financial records and ensuring accuracy in bookkeeping tasks. Proven ability to maintain up-to-date ledgers and resolve discrepancies promptly. Demonstrated exceptional attention to detail and strong proficiency in financial software and reconciliation processes. Skillful QuickBooks Desktop and Online user with more than 2 years of experience assisting customers on their software especially with payroll issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
TOA Global Inc.,
03.2022 - 02.2025
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted coworkers and staff members with special tasks on daily basis.
- Collaborated on setting up new CRM system (TaxDome) to track client interactions, improving response times and client satisfaction.
Customer/Technical Support Service Representative
Concentrix Philippines
01.2019 - 03.2022
- Attend to U.S-based customers' needs regarding their QuickBooks software especially payroll concern
- Assisted customers fixing their accounting records when errors occurred
Part time Bookkeeper
Powerhouse Training & Review Center
03.2015 - 01.2019
- Record keeping for day to day transactions and processing tax forms.
- Completed payroll for employees and maintained detailed records of procedures.
Education
Bachelor of Science - Accountancy
Lyceum of Cebu
Cebu City, Cebu01-2019
Skills
- QuickBooks Desktop and Online
- Written and Verbal English Communication
- Analytical Thinking
- Customer service
- Data entry
- Office administration
Certification
- Ab2 Certificate in U.S. Accounts Administration
- Ab2 Accounting for Non-Accountants
Software
QuickBooks
Wolters Kluwer CCH
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