Summary
Overview
Work History
Education
Skills
Software
Work Availability
Certification
Timeline

Dylan Jan Rodriguez

Registered Nurse / Team Leader - BPO
Sampaloc,NCR
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Summary

Experienced production leader knowledgeable about Business Process Outsource practices and regulatory requirements. Directs and motivates employees to accomplish challenging performance and quality objectives. Successful at keeping costs low and employee job satisfaction high while promoting safety and compliance. Enthusiastic Registered Nurse eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of different tasks and responsibilities needed to achieve patients safety and well being. BLS/ACLS/Phlebotomy/BBP trained. Motivated to learn, grow and excel in healthcare industry. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Overview

4
4
Certifications
7
7
years of professional experience

Work History

Team Leader Supervisor

24/7.ai
MANILA, NCR
08.2015 - Current
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Customer Service Subject Matter Expert

Teleperformance
MANILA, NCR
05.2013 - 04.2015
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Education

Bachelor of Science - Nursing

Our Lady Of Fatima University, Valenzuela
04.2013 - 04.2013

Skills

Priority management

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Software

MS Excel

MS Powerpoint

Google Sheets

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Basic Life Support

Timeline

Basic Life Support

12-2020

Advanced Cardiac Life Support

12-2020

Phlebotomy

12-2020

Bloodborne Pathogens

12-2020
Team Leader Supervisor - 24/7.ai
08.2015 - Current
Customer Service Subject Matter Expert - Teleperformance
05.2013 - 04.2015
Our Lady Of Fatima University - Bachelor of Science, Nursing
04.2013 - 04.2013
Dylan Jan RodriguezRegistered Nurse / Team Leader - BPO