Dylan Pedere

• Delegating tasks: Assigning tasks and responsibilities to team members, and ensuring they are up to date on their work
  -Setting goals: Establishing clear goals for the team
  -Providing feedback: Offering constructive feedback and suggestions to team members
  -Fostering productivity: Encouraging coordination and productivity among team members
  -Managing resources: Overseeing the team's budget and equipment
  -Creating a positive work environment: Ensuring the team has a safe and positive work environment
  -Developing policies: Creating and implementing team policies and procedures
  -Training and development: Training new employees, as well as employees who have been promoted or need to learn new processes
  -Conducting performance appraisals: Evaluating the performance of the team
  -Monitoring progress: Overseeing the team's progress and helping them identify weaknesses and improve their performance

Consultant (Healthfirst)

• Schedule an appointment and answer
  prospective members and member’s basic inquiries
• Responded to customer requests for products, services, and company information.
• Also tasked to assist new hires during the hiring season by managing a micro team.

Chat Support (Spotify)

• Respond to members inquiries and provide accurate company's products or services to comprehensive assistance

Back Office/CSR ( Remitly)

• Responsible for processing incoming and outgoing remittance transactions efficiently and accurately

Consultant (Horizon)

• Responsible for managing and transferring calls from customers to the appropriate department or team, ensuring that all necessary information is provided for a smooth transition.

CSR ( ATI Physical Therapy)

• Responsible for providing excellent customer service to patients, handling inquiries, scheduling appointments, and assisting with administrative tasks related to patient care.
• Review claims to determine coverage, benefits, and payment eligibility.
• Review medical records and physician documentation to assign appropriate CPT codes for procedures, services, and treatments.

CSR (Care.com)

• Responsible for assisting clients with finding the best care solutions for their specific needs, whether it’s child care, senior care, pet care, or other types of caregiving services. This role involves consulting with clients to understand their requirements, providing recommendations, and ensuring a smooth process for hiring and managing caregivers through Care.com’s platform.

• Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
• Maintained accurate records of employee attendance, performance evaluations, and other pertinent information to facilitate workforce management decisions.
• Enhanced team productivity by providing comprehensive training on proper food handling, safety procedures, and equipment usage.
• Elevated staff morale by fostering a supportive work atmosphere, recognizing achievements, and addressing performance concerns in a constructive manner.