Dyan Nicole Atad
Cebu City, Province of Cebu
Summary
A dedicated Customer Service professional with knowledge of service delivery and enhance strong product knowledge to provide accurate information based on individual customer needs leading to positive feedback from customers. Managed high-stress situations effectively, maintaining professionalism under pressure.
Exceeded performance metrics consistently, earning recognition as a top performer within the year (2023).
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Optum Global Solutions (Philippines), INC.
09.2018 - Current
PA Core
- 2022 - current year
- was a floor support for new PA Core agents
Member Services
- July 2022
Operator
- 2018 - 2022
Education
Bachelor of Arts - Mass Communication
La Salle University
Ozamiz, Province Of Misamis Occidental, Philippines06-2018
Skills
- Commitment to Service Quality
- Focused Listening Skills
- Customer Service Expertise
- Microsoft outlook
- Email Management
- Documentation
- Prioritization
- Reading comprehension
Timeline
Customer Service Representative
Optum Global Solutions (Philippines), INC.
09.2018 - Current
Bachelor of Arts - Mass Communication
La Salle University
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