Dyan Kay Fabonan

• Handles Chat and Call Support Afterhours
• Knowledge with Sabre, Galileo and Amadeus
• Handling afterhours account regarding changes in there booking.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Arranged travel accommodations for groups, couples, executives and special needs clients.

• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

· Handles Hotel Reservation thru Email, Chat and Calls