Summary
Overview
Work History
Education
Skills
Timeline
Generic

DYAN BAISA SAGAD

CALOOCAN CITY,00

Summary

Dynamic and detail-driven accounting professional with experience in examining and analyzing accounting records, financial statements, and reports to assess accuracy and compliance with generally accepted accounting principles (GAAP). Proven ability to analyze accounting processes, identify deficiencies, and formulate and implement corrective action plans to achieve compliance and mitigate risk. Personable in managing client relationships and assisting clients in resolving problems and finding solutions. Proactively manage and review existing issues, known for fostering strong client relationships and delivering effective solutions to complex financial and operational challenges.

Overview

12
12
years of professional experience

Work History

Incident Analyst

m360, Inc.
10.2022 - Current
  • Proactively review existing issues in the ticketing tool, to assess if need to be escalated internally
  • Initiated a bridge call if necessary to progress the issue
  • Gathered and analyzed the incident reports, logs, and customer feedback
  • Conducted a thorough analysis to determine the underlying cause
  • IR/RCA documentations

Service Desk Specialist

m360, Inc.
10.2022 - Current
  • Assisting Meta or Facebook questions via portal and email
  • GMS requests for blocking On-net/Off-net Globe Bypass
  • SMS Template Approval

Service Desk Specialist – Meta(Facebook)

Yondu, Inc.
07.2022 - 09.2022
  • Provide technical support by answering requests/concerns via portal and email

Accounting Clerk

TITAN MKTG & DEVELOPMENT CORP.
07.2018 - 12.2021
  • Managing financial reports, records, and accounts
  • Conducting billing processes (e.g
  • Taxes, revenue)
  • Maintaining general ledger

Import Clerk

TITAN MKTG & DEVELOPMENT CORP.
07.2018 - 12.2021
  • Support import operations, including shipment logistics, documentation, and customer service
  • Conducts audits to verify physical shipment accuracy using bills of lading, invoices, and other documents
  • Identifies and records any discrepancies
  • Prepare, distribute, or process documentation to ensure that required documents are in place and correct
  • Coordinates and communicates with the customers, agents, and shippers to maintain process flows and resolve issues

MIS Staff

UPSON INTERNATIONAL CORP.
07.2016 - 06.2018
  • Analyze, implement, and manage computerized information systems in organizational environments (branches)

Accounting Clerk

RENO FOODS, INC.
03.2013 - 08.2013
  • Managing financial reports, records, and accounts
  • Conducting billing processes (e.g
  • Taxes, revenue)
  • Maintaining general ledger

Education

Bachelor - Business Administration Major in Marketing Management

EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
01.2013

Skills

  • Incident Management
  • Analytical Skills
  • Documentation and Reporting
  • Financial Acumen
  • Logistics and Import Operations
  • Communication Skills
  • Customer Service

Timeline

Incident Analyst

m360, Inc.
10.2022 - Current

Service Desk Specialist

m360, Inc.
10.2022 - Current

Service Desk Specialist – Meta(Facebook)

Yondu, Inc.
07.2022 - 09.2022

Accounting Clerk

TITAN MKTG & DEVELOPMENT CORP.
07.2018 - 12.2021

Import Clerk

TITAN MKTG & DEVELOPMENT CORP.
07.2018 - 12.2021

MIS Staff

UPSON INTERNATIONAL CORP.
07.2016 - 06.2018

Accounting Clerk

RENO FOODS, INC.
03.2013 - 08.2013

Bachelor - Business Administration Major in Marketing Management

EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
DYAN BAISA SAGAD