Dwizel Siasat
Manuyo Uno, Las Piñas City
Summary
Developed exceptional communication and problem-resolution skills in customer-focused environment. Demonstrates ability to adapt to various challenges and provide efficient solutions. Looking to transition into new field where these transferrable skills can contribute to organizational success.
Overview
9
9
years of professional experience
1
1
Language
Work History
Customer Service Officer /Shift Supervisor
Bayview Technologies Inc.
04.2023 - 01.2025
- Ensure that all escalations from the agents and higher management are answered correctly in a timely manner.
- Communicated with customers through online chats and emails to assess customer needs and provide solutions.
- Monitor the volume of contacts received and coordinate with other departments for any possible issues that occurred during shift.
- Conduct training to old and new employees to the product and services the company offered.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
Customer Service Representative
Bayview Technologies Inc.
12.2020 - 04.2023
- Receiving chats and emails from customers specific only to the United Kingdom, Scotland and Wales.
- Ensure that the contacts are answered correctly in a timely manner.
- Coordinate with other departments to ensure that data compliance is followed accordingly.
- Day to day chats and email case study with the team to ensure that everyone is aligned with the processes.
- Quarterly meeting with the UK Compliance to ensure that the company is aligned with their policies.
- Making sure that metrics are always met.
Customer Service Representative / Offshore Gaming
Bayview Technologies Inc.
01.2020 - 12.2020
- Receiving chats and emails from customers in the rest of the world except the United Kingdom, Scotland and Wales.
- Ensure that the contacts are answered correctly in a timely manner.
- Coordinate with other departments to answer the customers queries.
- Making sure that the metrics are always met.
- Render Overtime to meet business needs.
Trainer
Teleperformance
02.2018 - 12.2019
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Customer Service Representative /Bank Account
Teleperformance
07.2016 - 02.2018
- Handled high-volume telephone calls to address and resolve customer queries.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Diploma in Office Management and Technology
Polytechnic University of the Philippines
Las Piñas National High School (Main)
Skills
Team Leadership
Advanced product knowledge
Staff training and mentorship
Team player
Microsoft skills (Word, Excel and PPT)
Customer support
Timeline
Customer Service Officer /Shift Supervisor
Bayview Technologies Inc.
04.2023 - 01.2025
Customer Service Representative
Bayview Technologies Inc.
12.2020 - 04.2023
Customer Service Representative / Offshore Gaming
Bayview Technologies Inc.
01.2020 - 12.2020
Trainer
Teleperformance
02.2018 - 12.2019
Customer Service Representative /Bank Account
Teleperformance
07.2016 - 02.2018
Diploma in Office Management and Technology
Polytechnic University of the Philippines
Las Piñas National High School (Main)
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