Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Dwight Jasper Nielo

Dwight Jasper Nielo

Technical Support And Sales
Binan

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Call Center Customer Service Specialist

IQOR
11.2017 - 6 2021
  • Attend to real time needs such as, but not limited to, call escalations and floor support.
  • Monitor and control real time score in order to satisfy the needs of the program, clients, customers and agents.
  • Communicate and teach update or system issues to ensure that agents have the tools to maximize productivity
  • and continual improvements in performance.
  • Render phone time to keep product knowledge, skills and behaviors up to date.
  • Solid foundation of customer care and relations.
  • Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work.

Tech Support and Sales Specialist

Asurion
06.2021 - 07.2024
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
  • Troubleshooting network, software and hardware issues.
  • Talking customers through a series of actions to resolve a problem.
  • Solid foundation of customer care and relations.
  • Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work.
  • Gathering customer lifestyle information during troubleshooting to effectively tailor a sales pitch for home device protection.

Education

Bachelor of Science - Computer Science

Laguna North-western College
San Pedro, Laguna Philippines
06.2008 - 04.2013

Skills

 Technical proficiency includes hardware and software troubleshooting mobile, laptop, desktop and other smart devices

Languages

Tagalog/Filipino
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Intermediate

References

Edwin Isip

Operations Manager, OPTUM

Contact number will be provided upon request


Raymond Ganzon

Coach, Asurion Nuvali Sta.Rosa

Contact number will be provided upon request

Timeline

Tech Support and Sales Specialist

Asurion
06.2021 - 07.2024

Call Center Customer Service Specialist

IQOR
11.2017 - 6 2021

Bachelor of Science - Computer Science

Laguna North-western College
06.2008 - 04.2013

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Dwight Jasper NieloTechnical Support And Sales