Dwight Jasper Nielo
Technical Support And Sales
Binan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Call Center Customer Service Specialist
IQOR
11.2017 - 6 2021
- Attend to real time needs such as, but not limited to, call escalations and floor support.
- Monitor and control real time score in order to satisfy the needs of the program, clients, customers and agents.
- Communicate and teach update or system issues to ensure that agents have the tools to maximize productivity
- and continual improvements in performance.
- Render phone time to keep product knowledge, skills and behaviors up to date.
- Solid foundation of customer care and relations.
- Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work.
Tech Support and Sales Specialist
Asurion
06.2021 - 07.2024
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Troubleshooting network, software and hardware issues.
- Talking customers through a series of actions to resolve a problem.
- Solid foundation of customer care and relations.
- Superb ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work.
- Gathering customer lifestyle information during troubleshooting to effectively tailor a sales pitch for home device protection.
Education
Bachelor of Science - Computer Science
Laguna North-western College
San Pedro, Laguna Philippines 06.2008 - 04.2013
Skills
Technical proficiency includes hardware and software troubleshooting mobile, laptop, desktop and other smart devices
Excellent communication and interpersonal skills and well-liked and respected by peers
Effectively managing rejection while maintaining persistence in achieving sales objectives
Proficient in Adobe Photoshop and Premiere Pro
Proficient in Microsoft Office Suite
Languages
Tagalog/Filipino
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Intermediate
References
Edwin Isip
Operations Manager, OPTUM
Contact number will be provided upon request
Raymond Ganzon
Coach, Asurion Nuvali Sta.Rosa
Contact number will be provided upon request
Timeline
Tech Support and Sales Specialist
Asurion
06.2021 - 07.2024
Call Center Customer Service Specialist
IQOR
11.2017 - 6 2021
Bachelor of Science - Computer Science
Laguna North-western College
06.2008 - 04.2013