Website Development (HTML,CSS,PHP,SQL)
Dwight Adrian Reyno
IT Service Desk / IT Coordinator
Taguig, Metro Manila
Summary
At Strategic Networks Inc under DITO Telecommunity Account, I excelled as an IT Service Desk Engineer/IT Project Coordinator, significantly enhancing customer satisfaction by adeptly troubleshooting complex technical issues. My expertise in ticketing system management and commitment to SLA response underscore my technical and customer service skills, achieving around-the-clock support excellence without exceeding a 55-word limit.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Service Desk Engineer /IT Project Coordinator
Strategic Networks Inc
11.2023 - Current
- Enhanced customer satisfaction with prompt and accurate troubleshooting for hardware, software, and network problems.
- Participated in after-hours on-call rotations, demonstrating a commitment to providing exceptional support for end-users around the clock.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Application Support Intern
Super Shopping Market Incorporated
01.2023 - 07.2023
- Provide installation and configuration of Point of Sale (POS) systems
- Ticketing Management
- Collaborated with team members to provide comprehensive solutions to client inquiries.
- Contributed in development of SM Cinema's User Acceptance Test (UAT).
Education
Bachelor of Science - Information Technology
Asia Pacific College
Makati City 04.2001 -
Skills
Ticketing system
SLA response management
Customer service
Technical issues analysis
Issue escalation
Active listening
Ticket support system management
Application support
Software
Application Development (Outsystems, Andorid Studio)
Microsoft Office 365
Programming Language (Java, Python)
Certification
Data Science Apprentice, Union Bank
Timeline
IT Service Desk Engineer /IT Project Coordinator
Strategic Networks Inc
11.2023 - Current
Application Support Intern
Super Shopping Market Incorporated
01.2023 - 07.2023
Data Science Apprentice, Union Bank
07-2022
Bachelor of Science - Information Technology
Asia Pacific College
04.2001 -
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