Dux Jardinico
Binalbagan
Summary
Information Technology graduate with a Bachelor of Science degree and a proven track record as a Data Encoder/Analyst. Proficient in Microsoft Office with exceptional typing speed and accuracy. Possessing effective time management skills, ensuring precise and efficient handling of data tasks. Adept at quickly adapting to new technologies and workflows due to a strong IT background. Committed to delivering high-quality results, prioritizing effective communication with team members and stakeholders. Valuable contributor to any data-focused team.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Panasiatic Solutions
09.2022 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
DATA ENCODER/ANALYST
Business Process Resource Inc
10.2023 - 03.2024
- Prepared source data for computer entry by compiling and sorting information.
- Maintained daily production logs of activities and completed work.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
- Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
- Enhanced data accuracy by meticulously encoding information from various sources.
Education
Bachelor of Science - Information Technology
STI WEST NEGROS UNIVERSITY
10.2017 - 08.2022
Skills
- Communication Skills
- Critical Thinking
- Literacy
- Time Management
- Adaptability
- Microsoft Office Proficiency
- Typing Speed and Accuracy
- Problem-solving
- Customer service
Timeline
DATA ENCODER/ANALYST
Business Process Resource Inc
10.2023 - 03.2024
Customer Service Representative
Panasiatic Solutions
09.2022 - 07.2023
Bachelor of Science - Information Technology
STI WEST NEGROS UNIVERSITY
10.2017 - 08.2022
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