Dustin Keith Cabrera
Lipa City
Summary
Personable and detail-focused, bringing solid understanding of quality control processes and keen analytical skills. Knowledge of testing methodologies and proficiency in using quality assurance tools to identify and resolve issues effectively. Committed to ensuring product excellence and contributing to overall success of team.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica Lipa
09.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Content Moderator
Alorica Lipa
01.2023 - 06.2024
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Reviewed user-generated content (e.g., videos, comments, images, and live streams) to ensure compliance with platform policies, community guidelines, and legal regulations.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Evaluated content for potential risks, including harmful or sensitive material, and escalated high-risk content
- Analyzed content trends and user behavior to identify potential areas of concern or emerging risks, providing insights to improve policies and processes.
Quality Assurance Associate
Alorica Lipa
06.2024 - 03.2025
- Maintain and update QA documentation, including test cases, checklists, and reports.
- Regularly liaised with Client QA teams to provide weekly status updates on content moderation activities, addressing concerns and ensuring alignment with project goals and timelines.
- Conducted comprehensive reviews and audits of content to ensure compliance with platform guidelines, policies, and client-specific requirements.
- Collaborated with content moderators to resolve issues related to policy violations, ensuring content met required quality standards before going live.
- Created and maintained detailed reports on content performance, moderation activities, and any quality concerns, sharing insights with both internal teams and clients.
- Collected and incorporated client feedback into the content review process to continuously improve quality standards and meet client expectations.
Education
NC II - PC Operation Leading To Computer System Servicing
Lipa City Center For Training And Development
Lipa City01-2016
Bachelor of Arts - Communication
Kolehiyo Ng Lungsod Ng Lipa
Lipa City01-2016
Skills
Computer System Servicing
Hardware and Software Troubleshooting
Quality Assurance & Control
Data Analysis & Reporting
Content Moderation
Content Review & Policy Compliance
Written & Verbal Communication
Media & Information Literacy
Assembly Line Operations
Process Optimization
Attention to Detail
Critical Thinking
Adaptability
Time Management
Timeline
Quality Assurance Associate
Alorica Lipa
06.2024 - 03.2025
Content Moderator
Alorica Lipa
01.2023 - 06.2024
Customer Service Representative
Alorica Lipa
09.2022 - 01.2023
NC II - PC Operation Leading To Computer System Servicing
Lipa City Center For Training And Development
Bachelor of Arts - Communication
Kolehiyo Ng Lungsod Ng Lipa
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