Dunessa G. Espeleta
Muntinlupa
Summary
Dedicated Customer Service professional with expertise in service delivery and multitasking. Committed to fostering professional relationships to drive business results in a dynamic, innovative work environment. Passionate about achieving success through hard work, determination, and accountability. Seeking opportunity for personal growth and to make a significant impact in a forward-thinking organization that values dedication.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Costumer Service Representative
Alorica
MJ Plaza Makati City
10.2024 - 03.2025
Handling Healthcare Account
Taking 15 to 22 Calls Everyday from Monday to Friday.
Payment Processing
Assisting Members About Benefits And Eligibility
Assisting Members to find Primary Care Physician and Specialist
Assisting Members About Claims, Issues And Complaints.
Supervisor of Operations
Mesa Inasal International Corp.
Buendia Pasay City And Binan Laguna
04.2018 - 03.2020
Responsible in Operations Attendance And performance of the Staffs.
Responsible to Check The Quality Of Foods That We Served.
Making Sure To Provide The excellent Service To The Costumers.
Filler
Vendo Phils.
Sta. Rosa Laguna
02.2016 - 01.2018
Filler is Responsible to remove cash from the machine
Conduct visual inspections of the machine, provide basic maintenance
and refill goods to make sure that the product is always available.
Machine Operator
Toshiba
Sta. Rosa Laguna
02.2012 - 07.2012
Responsible In Loading and Unloading Hard drive
Trimmer
Sepphil Manufacturing Inc.
San Pedro Laguna
11.2009 - 04.2010
Responsible to trim the Garments
Trimmer
Sepphil manufacturing inc.
01.2004 - 07.2004
Education
Computer electronics
Christ the king technical school
01.2003
Skills
- Customer service
- Active listening
- Complaint handling
- Call center experience
- Excellent attention to detail
- Critical thinking
References
- Richard Buenavista, Manager, 09274930530
- Terisito De Castro, Business Owner, 09176650907
- Jennifer S. Napoles, Entrepreneur, 09464426160
Certification
VALUE FORMATION AND COSTUMER SERVICE
OCCUPATIONAL HAZARD
Accomplishments
BEST SUPERVISOR AWARD ( August 2018)
Timeline
Costumer Service Representative
Alorica
10.2024 - 03.2025
Supervisor of Operations
Mesa Inasal International Corp.
04.2018 - 03.2020
Filler
Vendo Phils.
02.2016 - 01.2018
Machine Operator
Toshiba
02.2012 - 07.2012
Trimmer
Sepphil Manufacturing Inc.
11.2009 - 04.2010
Trimmer
Sepphil manufacturing inc.
01.2004 - 07.2004
Computer electronics
Christ the king technical school