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Dynamic customer service professional with extensive experience at TPG Telecom and Vodafone Hutchison Australia, recognized for enhancing customer loyalty through effective problem resolution and active listening. Proven track record in training and leading teams, driving performance improvements, and maintaining high satisfaction levels. Proficient in call centre operations, consistently exceeding performance metrics.

Proven customer service expert from OceanAi Image Hub (Aqwa), adept in CRM software and problem-solving, significantly enhancing customer loyalty and satisfaction. Leveraged active listening and technical proficiency to streamline service processes, achieving top-tier performance metrics and fostering team development. Demonstrated exceptional ability to mentor and improve call centre operations, driving sales growth and operational efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty.

Assisted clients with inquiries in insurance support call center operations. Managed inbound and outbound calls while navigating multiple systems. Resolved client concerns and maintained accurate documentation in a fast-paced environment.

Diligent and dedicated customer service and retail professional with over 5+ years of experience. Highly skilled in problem solving and communicating effectively ensuring customer satisfaction and loyalty as proven in my retail and call centre experience. Effective team collaborator, adaptable to change, and consistently focused on achieving results through efficient and empathetic service. Known for being reliable, an active listener, fast and willing learner with a proactive approach to meeting customer and organisational goals.

Adept at elevating customer experiences, it honed my problem-solving and active listening skills at VIPeople and Alpha One Coaching College, boosting client loyalty and satisfaction. Specializing in complaint resolution and administrative support, my skills enhanced retention rates significantly, showcasing a commitment to excellence and a results-driven approach. I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support thus proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dulce Jabuen

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Customer Service Representative

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Bachelor of Science - Bachelor of Science in Criminology

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Customer Service Representative

Bachelor of Science - Bachelor of Science in Criminology

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