Duke Angelo O. David II

• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
• Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
• Monitored industry developments to stay current on potential risks.
• Reviewed accounts to identify potential risks and ideal mitigation strategies.
• Built and harmonized operations reports for team leaders, senior managers and executives.

• Monitored betting schedules.
• Compilation and trading of sports products for a variety of markets and sports
• Communicated effectively with Head Trader in order to make informed trading decision in a time critical environment
• Monitor possible trading opportunities to maximize trading profit

• Checked daily schedule for the assigned games.
• Created events to be published on the website for customers to bet on.
• Responsible for settling match results as they finish.
• Worked effectively in fast-paced environments.

• Set up and completed loan submission packages.
• Worked with customers via telephone to answer questions, process transactions, and resolve issues.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Prepared documents for underwriting by verifying client income, credit reports, and other information.

• Organized projects and contests to increase sales and encourage exceptional customer service.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.