Duane Jasper Santiago
Tarlac
Summary
Competent Accounts Receivable Specialist bringing 2 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Language
Work History
T-Mobile Account Expert
Sutherland Global Services
01.2024 - Current
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Worked with products, oversaw revenue management, and facilitated outreach to key stakeholders, helping drive business.
- Enhanced client satisfaction by providing timely and accurate account information.
- Guided clients through onboarding processes, establishing a solid foundation for long-term success in their accounts.
- Implemented new strategies for effectively monitoring and tracking account performance.
Technical Support Representative
Sutherland Global Services
03.2022 - 12.2023
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
Education
Bachelor of Science - Business Administration And Management
Brigham Young University - Idaho
525 S Center Street, Rexburg, Idaho 83460 04.2001 -
Skills
Revenue Recognition
Teamwork and Collaboration
Microsoft Office
Problem-Solving
Time Management
Problem-solving abilities
Excellent Communication
Analytical and Critical Thinking
Customer Relationship Management
Report Writing
Task Prioritization
Timeline
T-Mobile Account Expert
Sutherland Global Services
01.2024 - Current
Technical Support Representative
Sutherland Global Services
03.2022 - 12.2023
Bachelor of Science - Business Administration And Management
Brigham Young University - Idaho
04.2001 -