Dream John O. Borces
Mission Control Analyst
Cebu City
Summary
I am looking for a suitable job and opportunity where I could practice my knowledge, share, and develop my skills.
Professional data management specialist prepared to excel in data encoding. Proven track record of ensuring data accuracy, integrity, and confidentiality. Strong in team collaboration and adapting to dynamic environments. Skilled in database management, data entry, and quality assurance with results-driven approach. Reliable and focused on achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Data Encoder
Katrina Footwear Manufacturing and Trading Corporation
- I was in charge in encoding the company’s sales and database.
IT Support
BPOSeats.com
- Assisted BPO accounts with PC setup issues and installing biometrics.
Mission Control Analyst
Teleperformance
10.2021 - Current
- Helped an account with their KPI Metrics to be met by client’s standard using my Real time analytic skills, Report’s accuracy, and People skills.
- Managed reports for Leaders such as billable, KPI reports, and real time callouts.
Customer Service Representative
Teleperformance
10.2020 - 01.2021
- Assisted callers with their Family tree and DNA test issues via Salesforce tool.
Education
High School -
Canduman National High School
CandumanElementary - undefined
San Isidro Parish School
TalambanBachelor of Science - Information Technology
University of Cebu
Banilad01.2020
Skills
- Microsoft Office Applications; Word, Excel, Power Point, Knows basic formula in Excel
- Downloading and installing basic Software
Spreadsheet management
Accuracy and attention to detail
Deadline oriented
Document scanning
Confidentiality and security
Fast learner
Data entry
Time management abilities
Adaptability and flexibility
Teamwork and collaboration
Multitasking Abilities
PERSONAL BACKGROUND
- Birthdate: March 8, 1999
- Age: 26
- Birth place: Labogon, Mandaue City
- Civil Status: Single
- Religion: Roman Catholic
- Nationality: Filipino
Timeline
Mission Control Analyst
Teleperformance
10.2021 - Current
Customer Service Representative
Teleperformance
10.2020 - 01.2021
Data Encoder
Katrina Footwear Manufacturing and Trading Corporation
IT Support
BPOSeats.com
Elementary - undefined
San Isidro Parish School
Bachelor of Science - Information Technology
University of Cebu
High School -
Canduman National High School