Dranreb Delos Reyes

As Administrative Officer IV of the Sta. Cruz District Hospital, I supervise and manage all administrative service functions, oversee staff performance, and ensure the accuracy and timely submission of departmental reports while preparing budget proposals, service plans, and regulatory documents required by DOH, PHO, PDOHO, DENR, and HRMO.

I serve as the hospital’s Pollution Control Officer, implementing environmental compliance measures and conducting regular audits, inspections, and staff orientations. As the designated GAD Coordinator, I assist in crafting the GAD Plan and Budget and GAD Accomplishment Reports, coordinate GAD trainings and compliance activities, monitor GAD program implementation, collect sex-disaggregated data, and help integrate gender perspectives into hospital policies and operations.

I also represent the hospital in meetings and inter-agency activities, coordinate with provincial and national partners, and ensure efficient execution of all assigned administrative tasks to support overall hospital operations.

I planned, supervised, and coordinated all youth development programs and province-wide activities, including the Provincial Youth Development Plan, Youth Summit, Linggo ng Kabataan, PRESBY CUP, and thematic capacity-building workshops, ensuring strong youth participation and compliance with DILG, NYC, and SGLG requirements.

I coordinated with national agencies, provincial offices, and SK officials across all municipalities to implement initiatives in leadership, community engagement, and environmental and development programs. I led and facilitated GAD-focused activities such as the GAD Youth Summit, GAD camps, and VAWC prevention workshops, integrating gender sensitivity and safe spaces advocacy into youth programs.

I prepared and reviewed budgets, procurement plans, communications, and compliance reports, supervised staff in documentation and program execution, and represented the Governor’s Office in youth-related meetings, partnerships, and policy discussions.

I coordinated and implemented priority provincial programs, services, and community assistance initiatives while serving as the direct liaison between the Governor, barangay officials, national agencies, and the public. I organized and managed high-profile provincial activities such as public forums, radio programs, ceremonial events, and large-scale distribution drives, ensuring smooth execution and responsive service delivery.

I monitored programs including the LAV Loan Program and community outreach initiatives, addressed public concerns and follow-ups, and facilitated solutions in coordination with concerned offices. I also provided administrative, secretariat, and communication support to the Governor’s Office, including Special BAC functions, by handling reports, drafting inputs, coordinating inter-office communications, and ensuring timely implementation of directives.

Being the Administrative Officer II under the Planning Department and the Governor’s Office, I ensured timely compliance of employees with mandatory submissions such as IPCRs, PDS, SALNs, purchase requests, and official memoranda, helping prevent delays and administrative lapses.

I strengthened internal communication systems by consistently cascading updates and directives from Administrative Officer meetings, department head meetings, and PGO internal and external discussions, ensuring staff alignment and coordinated execution of office activities.

I also performed essential HR-related support functions by monitoring employee attendance, compliance with requirements, and participation in official programs and activities, contributing to improved workforce discipline, accountability, and operational efficiency across the office.

As Acting Supervising Administrative Officer (SAO) of the Provincial Agriculture Office, I led administrative planning, supervised staff, and ensured effective workflow and operational coordination to support the implementation of agriculture-related programs and services.

I oversaw the preparation, validation, and timely submission of internal and external reports, communications, and program updates required by the PAgriO, provincial offices, and partner agencies. I provided administrative and secretariat support to the Special Bids and Awards Committee (BAC), helping maintain transparency, compliance, and efficiency in procurement processes.

I coordinated with various provincial departments, local government units, and external stakeholders to monitor and support programs such as the LAV Loan Program and other agricultural initiatives benefiting farmers and communities. Through consistent oversight, documentation, and follow-through, I ensured continuity of office operations and strengthened administrative systems during my designation as Acting SAO.

This is my first job in the government and I ensured timely compliance of employees with mandatory submissions such as IPCRs, PDS, SALNs, purchase requests, and official memoranda, helping prevent delays and administrative lapses. I strengthened internal communication systems by consistently cascading updates and directives from Administrative Officer meetings, department head meetings, and PGO internal and external discussions, ensuring staff alignment and coordinated execution of office activities. I also performed essential HR-related support functions by monitoring employee attendance, compliance with requirements, and participation in official programs and activities, contributing to improved workforce discipline, accountability, and operational efficiency across the office.

As Team Lead-Operations and Office Administrator, I managed day-to-day operations by supervising staff, monitoring workflow, and ensuring team productivity and adherence to organizational standards. I initiated and implemented operational process improvements by introducing online tracking methods and digital tools that enhanced efficiency and reporting accuracy. I represented the team during board meetings, prepared comprehensive operational and performance reports, and provided data-driven insights to support management decision-making. I also coordinated meeting schedules, managed administrative requirements, and facilitated communication between management and staff. My leadership contributed to smoother operations, improved staff performance, and strengthened internal systems for monitoring outputs and client responses.

I handled customer inquiries and complaints through calls and email, ensuring accurate information, clear communication, and efficient resolution of delivery issues. I monitored shipment tracking and coordinated with riders, warehouses, and partner sellers to ensure the smooth flow of parcel transactions. I maintained updated delivery records, escalated critical logistics concerns, and helped resolve customer problems that required cross-team coordination. My role supported the company’s service reliability by ensuring client satisfaction, timely problem-solving, and maintaining professional customer relations.

I supported a telecommunications account by assisting customers with account management, billing concerns, and service-related transactions. I processed sales inquiries, guided clients through their options, and provided prompt and accurate responses to improve customer experience. I resolved technical and account-related issues by coordinating with internal teams and applying standardized troubleshooting procedures. My work helped maintain customer satisfaction, contributed to positive client retention, and enhanced the overall service delivery of the telecom account