DOUGLAS MOSCOSO

● Create sample email campaign using Mail Chimp

● Create newsletter using constant contact and send it quarterly as email campaign.

● Create video social media post using Canva

● Create marketing materials (flyers, brochures, ads, postcards, business cards, and logos)

● Create caricatures for chatbot, webpage, and email signature

● Set up email signatures for coaches, support staff, and sales team using Bybrand

● Process results from email, scan, and save to client’s folder

● Create a daily post on social media using Promo Republic.

● Create covers and lower thirds for webinars and videos

● Create presentation design for webinars and live events.

● Create kits and event materials for live events (ids, posters, name tags, banners, workbooks)

● Edit videos for Youtube channels

● Assist in editing client’s website / wordpress

● Create highlight posts for client’s group Facebook page

● Maintain client’s website (inquiries, searches, and email reply)

● Create designs for social media marketing.

● Revamp company’s brand from scratch (logo, color, materials, website)

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Held weekly team meetings to inform team members on company news and updates.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.

• Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
• Analyzed quality and performance data to support operational decision-making.
• Educated employees on specific QA standards and confirmed maintenance of standards.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Monitored calls and evaluated agent’s call handling
• Conducted remote or side by side coaching ● Conducted refresher training to agents on quality call flow
• Conducted or participated in weekly and monthly call calibration
• Provided feedback to team leaders on their team’s quality performance

• Handled customer inquiries and suggestions courteously and professionally.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

• .Played an integral role in hiring decisions by conducting interviews and evaluating portfolios of potential candidates.
• Mentored junior artists, improving their technical skills and fostering a collaborative work environment.
• Create layouts for clients
• Oversee work performance of junior artist
• Operate large format printers
• Operate plotter cutter machines ● Oversaw fabrication of signage