Dorwina Sanchez
Customer Group Managerr
Valenzuela
Summary
Team-oriented FMCG leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.
Overview
24
24
years of professional experience
Work History
Customer Group Manager
Benby Enterprises, Incorporated.
02.2015 - 12.2023
- Established strong relationships with major accounts and key decision-makers to increase sales in designated channel, the Local Key Accounts.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Executed proven strategies to hit sales quota and help company achieve goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Hired, mentored and motivated sales professionals to service customer accounts and target metrics.
- Accompanied sales reps in field for ride-alongs to teach, observe and work one-on-one.
Key Account Manager
Benby Enterpirses, Incorporated.
02.2012 - 02.2015
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Conducted Account Business Review and Planning.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Analyzed key competitors to respond to competitive threats.
- Developed and delivered presentations to key customers to position products and services.
Accounts Specialist
Benby Enterprises, Incorporated.
09.2006 - 01.2012
- Set up new customer accounts and updated existing profiles with latest information.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Prospected for new customers in target areas or demographics to bring in new business.
- Adhered to standards of quality and service as well as all compliance requirements.
- Completed routine and complex account updates to resolve problems.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sales Supervisor
Science Marketing International Incorporated (Tupuro)
11.2005 - 08.2006
- Checked store merchandise regularly for proper display and replenishment.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Effectively coached team members to reach weekly and monthly sales goals.
Sales Operations Officer
Salem Oceanic Industries, Corporation (Salem Bed)
03.2002 - 05.2005
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supported executive and marketing departments in promotional asset development, material deadlines, and product approvals.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Department Head
Ever Department Store
09.2001 - 02.2002
- Led regular meetings with team leaders/consignors and front-line staff to convey important operational information and new targets.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
Management Trainee
XTI Shell (Select Conv. Store)
11.2000 - 08.2001
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Analyzed customer feedback to identify areas for improvement.
Inventory Management Clerk
Riviera Mercantile (Isetann Department Store)
02.2000 - 10.2000
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Assisted buyers in buying/approving merchandise for Children's Shoes Department.
- Completed physical inventory counts each month.
Cashier
SM Supermarket (Super Sale Club)
07.1999 - 01.2000
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - in Office Administration
University of Caloocan City
Caloocan City 04.2001 -
Skills
Performance Improvement
undefinedAwards
- Highest Growth & Best in Returns Management Awardee (Manager Category for CVS-LKA Year 2022)
- Sales Manager of the Year (PepsiCo, Year 2020)
- Nominated Sales Manager of the Year SAG Year 2019 and 2018)
- Sales Manager of the Year Benby-SAG, Y2017
- Sales Manager of the Year PepsiCo, Year 2017
- Sales Manager of the year Dole, Year 2016
- Key Accounts Manager of the year Benby, Year 2014
- Accounts Specialist of the Year Benby SAG 2010
- Multiple Brand Awards Year 2007-2010
Timeline
Customer Group Manager
Benby Enterprises, Incorporated.
02.2015 - 12.2023
Key Account Manager
Benby Enterpirses, Incorporated.
02.2012 - 02.2015
Accounts Specialist
Benby Enterprises, Incorporated.
09.2006 - 01.2012
Sales Supervisor
Science Marketing International Incorporated (Tupuro)
11.2005 - 08.2006
Sales Operations Officer
Salem Oceanic Industries, Corporation (Salem Bed)
03.2002 - 05.2005
Department Head
Ever Department Store
09.2001 - 02.2002
Bachelor of Science - in Office Administration
University of Caloocan City
04.2001 -
Management Trainee
XTI Shell (Select Conv. Store)
11.2000 - 08.2001
Inventory Management Clerk
Riviera Mercantile (Isetann Department Store)
02.2000 - 10.2000
Cashier
SM Supermarket (Super Sale Club)
07.1999 - 01.2000
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