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Associate Principal Engineer

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A driven operations professional with over 4 years of experience across client relations, process improvement, and project management. Skilled in managing escalations, enhancing customer experience, and optimizing resource allocation in fast-paced environments. Strong communicator and collaborative team member with proven success in maintaining high-performance standards, resolving complex inquiries, and aligning processes with organizational goals.

Knowledgeable and dedicated customer service professional with extensive experience in the Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Proven track record in enhancing customer satisfaction and sales revenue at SMS Mobile, leveraging skills in complaint resolution and consultative sales. Excelled in customer education and service upselling, contributing to team success by surpassing monthly targets. Recognized for exceptional active listening and Microsoft Excel proficiency, consistently achieving high levels of customer retention and loyalty.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dorothy Claire Santos

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Customer Service Associate, SME, CIL

Technical Support Representative

Customer Support Representative

Technical Support Representative

Customer Support Representative

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Bachelor of Science - Hospitality and Restaurant Management

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Customer Service Associate, SME, CIL

Technical Support Representative

Customer Support Representative

Customer Support Representative

Technical Support Representative

Bachelor of Science - Hospitality and Restaurant Management

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