Dorothy Valle
Director of Operations
Quezon City,Novaliches
Summary
Seasoned Director of Operations with a proven 7-year track record with Foundever and over 2 decades of industry experience, enhancing operational efficiency and leadership. Expert in implementing financial controls and fostering teamwork, I've driven organizational growth through data-driven analysis and strategic risk assessment. Achieved significant improvements in productivity and operational resilience, demonstrating strong organizational leadership and collaboration skills.
Overview
23
23
years of professional experience
Work History
Director of Operations
Foundever
06.2017 - 12.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks while cultivating a dynamic and inclusive work environment that promotes teamwork, innovation and continuous learning.
- Established strong partnerships with key stakeholders to ensure alignment with business requirements.
- Collaborates with Senior Management to develop and execute long-term business goals, objectives and strategies.
- Effectively managed the financial aspects of the business from allocation of budget resources to monitoring cost reduction efforts to achieve budget targets.
- Implemented data-driven decision-making processes to enhance operational performance & business analytics.
- Championed quality assurance efforts in close collaboration with the program Quality lead by establishing rigorous standards and monitoring strict compliance to maintain high levels of service delivery.
- Enhanced operational resilience by developing and implementing the robust contingency plans in place that will ensure continuity of operations in face of any unexpected disruptions.
Senior Operations Manager
Sitel
02.2010 - 06.2017
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing HR related concerns and turnover.
- Established robust performance metrics to track & monitor progress and adjust strategies accordingly to ensure targets are met consistently.
- Reduce cost through improved employee retention by fostering teamwork, open communication & provide professional growth opportunities.
Operations Manager
Sitel
11.2006 - 03.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
Team Supervisor
Sitel
09.2002 - 10.2006
- Managed a team of 18-21 agents, analyzing individual employee performance & trends
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to delivering performance and enhanced productivity.
- Worked closely with Direct Manager to establish performance goals for the team and develop strategies for achieving them.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
Education
Bachelor of Science - Physical Therapy
Pamantasan Ng Lungsod Ng Maynila
ManilaSkills
- Organizational Leadership
- Operational Efficiency
- Implementation of Financial Controls
- Data-Driven Analysis
- Risk Assessment Strategies
- Teamwork and collaboration
Timeline
Director of Operations
Foundever
06.2017 - 12.2024
Senior Operations Manager
Sitel
02.2010 - 06.2017
Operations Manager
Sitel
11.2006 - 03.2010
Team Supervisor
Sitel
09.2002 - 10.2006
Bachelor of Science - Physical Therapy
Pamantasan Ng Lungsod Ng Maynila
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