Donovan Manlugon

• Conduct daily collections via calls and emails to ensure timely payment from customers
• Accept and post payments in Chargebee and QuickBooks
• Generate and send invoices to customers on a Monthly, Quarterly, and Annual basis
• Reconcile customer accounts to maintain accurate financial records
• Address and resolve billing or invoice-related concerns raised by customers

• Managed a team of collections specialists, overseeing daily operations and ensuring adherence to quality and production standards
• Provided support, guidance, and motivation to promote maximum performance
• Conducted individual performance development plans, team huddles, and coaching sessions
• Produced and reviewed collection reports to monitor progress and identify risks
• Reported to clients on account statuses and implemented strategies to address risk accounts

• Supervised collection team activities, ensuring accurate and timely completion of tasks
• Assisted in resolving billing disputes and reconciling accounts to maintain client satisfaction
• Facilitated hiring, onboarding, and training of new team members

· Assist on resolving issues raised by the customers on their billings/invoices

· Reconcile customer accounts for proper transactions for client and customer

· Assures that the work meets quality and production standards by reviewing the work for accuracy and proper completion and monitoring output

• Improved client collections communication by utilizing multiple contact methods, including phone calls, emails, and letters.
• Provided exceptional customer service, addressing inquiries regarding account balances and payment arrangements promptly and accurately.

• Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
• Completed payroll functions to facilitate accurate and prompt staff payments
• Maintained accurate and complete documentation to facilitate accounting and filing functions