Donnie Amkersingh
Cebu City, Province Of Cebu
Summary
Results-driven operations leader with over 15 years of experience in managing teams, optimizing processes, and enhancing customer experience in fast-paced environments. Expertise in BPO operations, payment solutions, and financial services. Demonstrated success in training, mentoring, and leading high-performing teams to achieve organizational goals. Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with 6+ years in Food & Hospitality. Ready to leverage experience and drive to pursue new professional challenges.
Overview
19
19
years of professional experience
Work History
Entrepreneur / Business Owner
1 2018 - Current
- Successfully launched and managed multiple business ventures, demonstrating strong leadership, operational efficiency, and strategic planning skills.
Senior Payment Solutions Specialist
Lending Club
2017.11 - 2018.04
- Led team meetings and monitored call quality to ensure adherence to compliance policies.
Payment Solutions Specialist
Lending Club
2015.07 - 2017.11
- Achieved top 3 metrics in the department during adherence rollout.
Payment Processing Specialist
Lending Club
2014.06 - 2015.07
- Managed delinquent accounts with a high volume of outbound calls, ensuring timely resolutions.
Member Support Specialist
Lending Club
2013.06 - 2014.06
- Assisted clients with website navigation and resolving member issues.
Personal Banker
Citi
2012.06 - 2013.06
- Delivered outstanding customer service and executed financial transactions.
Personal Banker
JPMorgan Chase & Co.
2011.04 - 2012.06
- Provided expert knowledge of bank products and services, enhancing client satisfaction.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives
- Supported managers in implementing operational improvements that increased efficiency across the branch network
Sales Manager
24 Hour Fitness
2009.01 - 2011.04
- Led business development and sales initiatives, achieving revenue growth.
Assistant Sales Manager
24 Hour Fitness
2008.08 - 2009.01
- Managed a high-performing membership team and trained staff on marketing campaigns.
Operations Manager
24 Hour Fitness
2005.02 - 2008.08
- Optimized club operations and implemented new procedures to improve compliance and performance.
Education
Bachelor of Science - Psychology
City College of San Francisco
San Francisco, CaliforniaSkills
Operations Management
Team Leadership
Process Optimization
Customer Relationship Management
Strategic Planning
Training & Development
Quality Assurance
Sales & Business Development
Process Improvement
Customer Experience
Team Management
Compliance
Mentoring and Training
Task Prioritization
Cost analysis and savings
Brand building
Goal Setting
Staff training/development
Problem-Solving
Inventory Management
Customer Relations
Timeline
Senior Payment Solutions Specialist
Lending Club
2017.11 - 2018.04
Payment Solutions Specialist
Lending Club
2015.07 - 2017.11
Payment Processing Specialist
Lending Club
2014.06 - 2015.07
Member Support Specialist
Lending Club
2013.06 - 2014.06
Personal Banker
Citi
2012.06 - 2013.06
Personal Banker
JPMorgan Chase & Co.
2011.04 - 2012.06
Sales Manager
24 Hour Fitness
2009.01 - 2011.04
Assistant Sales Manager
24 Hour Fitness
2008.08 - 2009.01
Operations Manager
24 Hour Fitness
2005.02 - 2008.08
Entrepreneur / Business Owner
1 2018 - Current
Bachelor of Science - Psychology
City College of San Francisco