Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donnie Amkersingh

Cebu City, Province Of Cebu

Summary

Results-driven operations leader with over 15 years of experience in managing teams, optimizing processes, and enhancing customer experience in fast-paced environments. Expertise in BPO operations, payment solutions, and financial services. Demonstrated success in training, mentoring, and leading high-performing teams to achieve organizational goals. Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with 6+ years in Food & Hospitality. Ready to leverage experience and drive to pursue new professional challenges.

Overview

19
19
years of professional experience

Work History

Entrepreneur / Business Owner

1 2018 - Current
  • Successfully launched and managed multiple business ventures, demonstrating strong leadership, operational efficiency, and strategic planning skills.

Senior Payment Solutions Specialist

Lending Club
11.2017 - 04.2018
  • Led team meetings and monitored call quality to ensure adherence to compliance policies.

Payment Solutions Specialist

Lending Club
07.2015 - 11.2017
  • Achieved top 3 metrics in the department during adherence rollout.

Payment Processing Specialist

Lending Club
06.2014 - 07.2015
  • Managed delinquent accounts with a high volume of outbound calls, ensuring timely resolutions.

Member Support Specialist

Lending Club
06.2013 - 06.2014
  • Assisted clients with website navigation and resolving member issues.

Personal Banker

Citi
06.2012 - 06.2013
  • Delivered outstanding customer service and executed financial transactions.

Personal Banker

JPMorgan Chase & Co.
04.2011 - 06.2012
  • Provided expert knowledge of bank products and services, enhancing client satisfaction.
  • Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives
  • Supported managers in implementing operational improvements that increased efficiency across the branch network

Sales Manager

24 Hour Fitness
01.2009 - 04.2011
  • Led business development and sales initiatives, achieving revenue growth.

Assistant Sales Manager

24 Hour Fitness
08.2008 - 01.2009
  • Managed a high-performing membership team and trained staff on marketing campaigns.

Operations Manager

24 Hour Fitness
02.2005 - 08.2008
  • Optimized club operations and implemented new procedures to improve compliance and performance.

Education

Bachelor of Science - Psychology

City College of San Francisco
San Francisco, California

Skills

  • Operations Management

  • Team Leadership

  • Process Optimization

  • Customer Relationship Management

  • Strategic Planning

  • Training & Development

  • Quality Assurance

  • Sales & Business Development

  • Process Improvement

  • Customer Experience

  • Team Management

  • Compliance

  • Mentoring and Training

  • Task Prioritization

  • Cost analysis and savings

  • Brand building

  • Goal Setting

  • Staff training/development

  • Problem-Solving

  • Inventory Management

  • Customer Relations

Timeline

Senior Payment Solutions Specialist

Lending Club
11.2017 - 04.2018

Payment Solutions Specialist

Lending Club
07.2015 - 11.2017

Payment Processing Specialist

Lending Club
06.2014 - 07.2015

Member Support Specialist

Lending Club
06.2013 - 06.2014

Personal Banker

Citi
06.2012 - 06.2013

Personal Banker

JPMorgan Chase & Co.
04.2011 - 06.2012

Sales Manager

24 Hour Fitness
01.2009 - 04.2011

Assistant Sales Manager

24 Hour Fitness
08.2008 - 01.2009

Operations Manager

24 Hour Fitness
02.2005 - 08.2008

Entrepreneur / Business Owner

1 2018 - Current

Bachelor of Science - Psychology

City College of San Francisco
Donnie Amkersingh