Donna Rose Dequito
Customer Representative
13241 Dau Mabalacat Pampanga
Summary
Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Technical support representative position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
14
14
years of post-secondary education
Work History
Financial Customer Service Representative
Sutherland Global Services
Clark Mabalacat Pampanga
01.2023 - Current
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Collection Associate
Sutherland Global Services
Clark Mabalacat Pampanga
01.2022 - 12.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
Education
Bachelor of Science - English Language And Literature
Pampanga State Agriculture University
Ayala Magalang Pampanga 06.2020 - 11.2022
Senior High School - Information Communication Technology
Systems Plus College Foundation
Balibago Angeles City Pampanga 06.2018 - 03.2020
High School Diploma -
Tinajero National High School
Sta Lucia Resettlement Magalang Pampanga 06.2014 - 04.2018
Elementary School -
Cabalantian Elementary School
Sta Lucia Resettlement Magalang Pampanga 06.2008 - 03.2014
Skills
Service standard compliance
Accomplishments
Top Agent of the Month with complete PDP score (August2022)
Top Agent with highest right party contact (November2022)
Top Agent of the Month
I never thought that i would become top agent with highest customer i help because i know i have a lot of colleagues deserve what i only did is do my job with all my best.
Timeline
Financial Customer Service Representative
Sutherland Global Services
01.2023 - Current
Collection Associate
Sutherland Global Services
01.2022 - 12.2023
Bachelor of Science - English Language And Literature
Pampanga State Agriculture University
06.2020 - 11.2022
Senior High School - Information Communication Technology
Systems Plus College Foundation
06.2018 - 03.2020
High School Diploma -
Tinajero National High School
06.2014 - 04.2018
Elementary School -
Cabalantian Elementary School
06.2008 - 03.2014
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