Hi, I’m
Donname DE LEON
Silang, Province Of Cavite
Summary
Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
16
years of professional experience
Work History
Sunwest, Inc
Executive Assistant to the Chief Finance Officer
05.2018 - Current
Job overview
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as liaison between departments to facilitate effective communication throughout company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Coordinated events for staff members, promoting team-building activities and boosting morale within workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Collaborated on special projects to improve overall business operations within organization efficiently.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for company.
- Coordinated events and worked on ad hoc projects.
Sunwest Construction and Development Corporation
Executive Assistant to the VP Legal
05.2018 - Current
Job overview
- Writes memos, emails for different department for Legal matters and/or announcements
- Updates and maintains clients contacts and phone lists for the VP
- Coordinate executive communications, including taking calls, responding to emails and interfacing with clients
- Prepare internal and external corporate documents for team members and industry partners
- Schedule meetings and appointments and manage travel itineraries
- Arrange corporate events to take place outside of the work place, such as golf tournaments, fund-raising events and staff appreciation events
- Maintain an organized filing system of paper and electronic documents
- Uphold a strict level of confidentiality
- Develop and sustain a level of professionalism among staff and clientele.
Sunwest Construction and Development Corporation
Admin Assistant / Receptionist
05.2018 - 10.2024
Job overview
- Mans assigned office front-desk and conducts related functions such as receiving guests, mail, packages, correspondences and phone calls, forwarding same to appropriate employee(s) as needed, and maintaining proper endorsement documentation
- Assists in Office Administration by booking flights and lodging as requested by employees with appropriate approval
- Works on, maintains appropriate files and generates reports on relevant General Administration process, such as upkeep of office supplies, housekeeping, and various assigned processes
- Coordinates with various parties within organization in order to meet objectives of General Administration unit
- Performs other duties and tasks reasonably related to above as assigned by superiors from time to time.
APRIL FINE PAPER TRADING FZE
Administration and Documentation Assistant
07.2017 - 11.2017
Job overview
- Managing complete admin cycle for Sales team, from providing Sales order to providing shipment information and documents related to order
- Liaising with multiple parties in Singapore, Indonesia, and regional customer in Middle East and Africa
- Maintaining proper filing system, and maintaining excel database for all orders and track payments, shipments, documents flow
- Keep control of timely document flow and inform customers on the latest update of the shipments
- Assist customers on all back end process and communicates with teams overseas to get the work flow smooth
- Checking LCs/shipment documents/BLs/ other doc which are relevant for shipments and order processing.
ARABTEC ENVIROGREEN FACILITY MANAGEMENT LLC
Customer Service Representative / Helpdesk Administrator
10.2013 - 11.2016
Job overview
- Answering calls, logging fault details into the system and creating notification/work orders
- Forwarding work orders to relevant parties of the maintenance team, if required
- Consistently and efficiently following workflow processes and work orders generated by CAFM
- Answering calls and recording the work orders details in the right manner
- Pro-actively coordinate resource needs and ensure works are executed in accordance with SLA’s, as required
- Ensure CAFM is utilized to its maximum capacity
- Ensure accurate updating and maintenance of the CAFM system
- Provide a seamless service and process between the CSCC system and individual operations
- Prepare Statistics, Work Order KPI’s and Helpdesk Monthly Report for all sites
- To provide support to site staff as and when required i.e
- Act as reliever for Facility Administrators when they are on annual leave
- Generate reports as and when requested
- To provide administration support to Head Office i.e
- Verifying Petty Cash Receipts, Petrol Receipts, invoices, water coupons etc.
ARABTEC ENVIROGREEN FACILITY MANAGEMENT LLC
Concierge
Job overview
- Interfacing with residents, clients and others to provide a professional and effective service to make the residents stay more relaxed
- Optimize customer satisfaction through service excellence
- Communicating and coordinating with the residents over the phone, in person and by any other means necessary
- Proactively manage and take ownership of issues
- Rapid and accurate analysis of issues
- Seek equitable and creative solutions to problems
- Treat all client and resident information with utmost level of confidentiality
- Take resident complaints and channel to the correct persons to find a solution
- Keep residents up to date on various issues and status of works on going in their apartments
- Strong teamwork ethic and promotion of customer service excellence to both internal and external customers
- Proactively look for ways to improve service offerings to residents and channel all their comments to the facility manager.
ROYAL ASCOT HOTEL, DUBAI
Front Office Assistant (Receptionist)/Concierge
05.2010 - 04.2012
Job overview
- To welcome and register guests in hospitable and efficient manner
- Assists guests with queries
- Sell hotel services as appropriate to generate increased revenue
- Taking messages for management and guests efficiently
- Checking out guests, handling credit card payments, ledger payments, cheques and cash according to laid procedures
- To balance all payment methods and floats with delay banking before going to shift
- Provide efficient handover to the next shift
- Ensure regular guests information is kept up to date
- Report guest’s feedback to relevant personnel
- Carry out guest business requests (faxing, photocopying, etc.)
- Performs check-in and check-out procedures for hotel guests
- Provides information about hotel amenities and services as wells as city information to the guests
- Accepts and prepares on-line reservation in the front office and other outside client’s inquiries
- Administer room allocation during the shift
- Performs other tasks necessary to carry the front office operation of the hotel
- Handling the Business Center and assisting the guests efficiently
- Feeding up the guest’s details in the Dubai Police System with utmost keen and Updating the Dubai Municipality Pool Report every day and sending it through the data system of the hotel
- Handling all the stocks of the Front Office Department.
GMA NEW MEDIA INC
Receptionist/Assistant Administrative Officer
02.2009 - 04.2010
Job overview
- Handled calls and promptly forwards them to appropriate person among 175 employees
- Responsible for scheduling meetings for all employees; escorts visitors to staff members' offices, along with provides hospitality service arrangements as requested by staff
- Compose and distribute inter-departmental memorandums (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the time maintaining confidentiality
- Prepares and assembles media kits for marketing and public relations departments
- Established and maintains electronic records management system for all incoming and outgoing correspondence
- Organize, sort and assign mail distribution for all the employees.
Education
Technological Institute of the Philippines (TIP)Cubao, Quezon City
Bachelor of Science in Commerce-Logistics Management
01.2008
Skills
- Customer service expertise
- File Management
- Travel Arrangements
- Time Management
- Customer and client relations
- Office Administration
- Office Management
- Administrative Support
- Professional Demeanor
- Travel Planning
- Courteous and Professional
Personal Information
- Passport Number: P1753189A
- Date of Birth: 12/16/87
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
- Religion: Roman Catholic
Achievements And Honors
- Resident scholar from First year to Third year
- SYDP Scholar
Training
- 2nd Semi-Annual Logistics Management Students Forum - 01/19/07
- 3rd Semi-Annual Logistics Management Students Forum - 09/14/07
- Pre-Employment and Personality Development Seminar - 09/24/07
- Understanding Logistics for Business Success - 02/18/05
Timeline
Executive Assistant to the Chief Finance Officer
Sunwest, Inc
05.2018 - Current
Admin Assistant / Receptionist
Sunwest Construction and Development Corporation
05.2018 - 10.2024
Executive Assistant to the VP Legal
Sunwest Construction and Development Corporation
05.2018 - Current
Administration and Documentation Assistant
APRIL FINE PAPER TRADING FZE
07.2017 - 11.2017
Customer Service Representative / Helpdesk Administrator
ARABTEC ENVIROGREEN FACILITY MANAGEMENT LLC
10.2013 - 11.2016
Front Office Assistant (Receptionist)/Concierge
ROYAL ASCOT HOTEL, DUBAI
05.2010 - 04.2012
Receptionist/Assistant Administrative Officer
GMA NEW MEDIA INC
02.2009 - 04.2010
Concierge
ARABTEC ENVIROGREEN FACILITY MANAGEMENT LLC
Technological Institute of the Philippines (TIP)
Bachelor of Science in Commerce-Logistics Management
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