Donna May Reyes

• Handle critical escalations involving sensitive issues or complex violations from high-profile and BOT-captured accounts, requiring further review and urgent requests.
• Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.
• Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.

• Collaborated closely with other managers to smooth and improve office operations.
• Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
• Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Maintained strong vendor relations through timely payments, clear communication, and contract negotiation skills.
• Boosted customer satisfaction by promptly addressing inquiries, resolving issues, and maintaining a high level of professionalism.

Executive Assistant to the General Manager

• Reviewed work results against objectives, and identified staff knowledge or skill gaps.
• Delegated office administration tasks for smooth front-of-house management.
• Coordinated fast, accurate clerical work for forms, files, and general data entry.
• Assisted associated departments with clerical and administrative support.
• Distributed progress reports for improved business planning.
• Interviewed and hired staff based on job and team fit.

Sr. Leasing Officer

• Manages and directs the daily activities of the leasing operations, oversees the completion of all necessary paperwork.
• Increased occupancy rates by effectively marketing available properties and showcasing their features to prospective tenants.
• Facilitated positive interactions between tenants during community events and initiatives, fostering a welcoming and inclusive living environment.
• Negotiated lease agreements for optimal terms, benefiting both the property owner and tenant.

• Increased customer loyalty by working to resolve any customer issues, and maintaining positive interactions.
• Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
• Help set policies. Ensure that the staff carries out their delegated functions effectively. Perform other related administrative work.

• Assist the Brand Manager in supervising, training, and motivating the sales staff in order to achieve the overall corporate sales targets.
• Conduct store visits in all assigned branches in the South Area.
• Maintain the attractive physical arrangement of items within the store.
• Monitor the stock level of all items in the assigned branches.
• Check the status of the brand in the store from the competitor brands.
• Study the saleability of items that are fast-moving and slow-moving.
• Tracked employee productivity, performance, and task completion to meet quality standards.
• Performed keyholding responsibilities to guarantee the timely opening and closing of the store.
• Aligned day-to-day activities with targets set by upper management.

• Provided guidance and support to learners to further their progression and goal attainment.
• Conducted in-person and virtual classes to cater to students' availability and circumstances.