Donna Marie D. Bautista
Rosario, Batangas
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
BRANCH HEAD I
UNIVERSAL STOREFRONT SERVICE CORPORATION
03.2007 - Current
- Responsible for monitoring, organizing and controlling the overall activities and reports of the branch.
- Processes local and international money transfers from different remittance companies such as Western Union, MoneyGram,Remitly,Zoom, etc., promptly to minimize wait times
- Processes international and domestic airline ticketing, forex exchange, bill payments, insurance products, debit card sales and electronic loading.
- Maintain accurate records of all transactions, ensuring audit compliance and data integrity.
- Enhance customer satisfaction with responsive service and timely resolution of issues.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Manage daily cash deposits, ensuring accuracy and timely submission to the bank.
- Balance cash drawer daily, identifying and resolving discrepancies while taking corrective actions as needed to provide accurate data regarding cash flow.
Education
Bachelor of Science - Commerce Major in Buss Management
University of Batangas
Batangas City04-2001
Skills
- Strategic leadership
- Clear communication skills
- Accurate cash processing
- Data analysis proficiency
- Analytical problem solving
- Project timeline management
- Strong attention to accuracy
- Experienced in MS Office applications and other computer applications
Certification
I hereby certify that the above information are true and correct to the best of my knowledge.
Contact Number
09690485350
Training
- Basic Occupational Safety and Health Training, 2022
- Anti-Money Laundering and Detecting Counterfeit Denominations, 2022
- Data Privacy Act, 2022
Personal Information
- Father's Name: Juan D. Divina
- Mother's Name: Marina R. Divina
- Date of Birth: 08/09/81
Timeline
BRANCH HEAD I
UNIVERSAL STOREFRONT SERVICE CORPORATION
03.2007 - Current
Bachelor of Science - Commerce Major in Buss Management
University of Batangas