DONNA MARIE MARDO
VALENZUELA CITY,NCR
Summary
Results-driven Telemarketer with [Number] years of experience in client engagement and needs assessment. Expertise in scheduling and email management to boost productivity and client satisfaction. Proven ability to foster relationships and ensure effective communication across teams. Organised professional skilled in multitasking and supporting operational efficiency through strong time management.
Overview
4
4
years of professional experience
Work History
Administrative Assistant/telemarketer
shyma telemarketing agency
quezon city, philippines
01.2016 - 10.2017
- Managed incoming calls and emails, ensuring timely responses or directing queries to relevant departments.
- Received telephone calls, providing information, directing callers, and taking messages efficiently.
- Responded to incoming requests for information or forwarded to appropriate individual.
- Executed photocopying, updated files, and faxed communications, supporting staff with essential documentation.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Received, routed and distributed incoming mail and parcels.
- Scanned new documentation into the system and organised data according to established classification codes.
Factory Worker
paper line
quezon city, philippines
01.2014 - 07.2014
- Prepared finished products for shipment.
- Secured items in protective packaging to ensure safe shipment and prevent damage.
- Checked item quality throughout production stages to prevent errors.
- Loaded and unloaded items from machines and conveyors.
- Adapted to various roles within the factory.
- Assisted in the assembly of products, ensuring adherence to specifications and tight deadlines.
- Transferred completed pieces from production lines to packing areas.
- Organised tools and equipment systematically to facilitate efficient access and minimise downtime.
- Maintained cleanliness and organisation in work area to uphold strict health and safety standards.
- Conducted thorough cleaning of machinery to uphold hygiene standards.
- Worked flexibly and in adherence to health and safety practices.
Education
HIGHSCHOOL
Capitol Institute
Quezon cityBS nursing
dr. Carlos S lanting College
Quezon citySkills
- Microsoft Office
- MS Office Suite
- Data entry skills
- Document control
- Data organisation
- Efficient email management
- Scheduling coordination
- Calendar management
- Scheduling
- Time management
- Adaptability
- Task flexibility
- Attention to detail
- Customer service
- Mail handling
- Data organisation
Timeline
Administrative Assistant/telemarketer
shyma telemarketing agency
01.2016 - 10.2017
Factory Worker
paper line
01.2014 - 07.2014
HIGHSCHOOL
Capitol Institute
BS nursing
dr. Carlos S lanting College