Donna Mae Belmonte
Summary
Dynamic branch operations leader with extensive experience at Palawan Pawnshop, excelling in staff supervision and financial management. Proven track record in implementing effective marketing strategies that enhanced customer engagement. Adept at resolving issues and fostering a positive environment, driving operational efficiency and satisfaction.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Branch Head Designate 2023-2026
Palawan Pawnshop
Sorsogon
08.2023 - Current
- Managed daily branch operations and ensured compliance with company policies.
- Oversaw cash handling procedures and maintained accurate financial records.
- Implemented marketing strategies to promote new services and drive customer engagement.
- Resolved customer inquiries and issues to enhance satisfaction levels.
Branch Assistant 2019-2023
Palawan Pawnshop
Sorsogon City
09.2019 - Current
- Managed cash handling and balanced daily cash registers accurately.
- Processed pawn tickets and maintained accurate records for transactions.
- Ensured compliance with company policies and local regulations during operations.
- Responded to customer concerns promptly, ensuring a positive experience.
- Coordinated with management to streamline workflow and improve service efficiency.
Education
Bachelor of Science - BS-Agribusiness
Bicol University
Albay, Philippines 06.2015 - 08.2019
Skills
- Marketing strategies
- Customer engagement
- Cash handling procedures
- Team coordination
- Effective communication
- Time management
Timeline
Branch Head Designate 2023-2026
Palawan Pawnshop
08.2023 - Current
Branch Assistant 2019-2023
Palawan Pawnshop
09.2019 - Current
Bachelor of Science - BS-Agribusiness
Bicol University
06.2015 - 08.2019