Microsoft Excel
Donna Liza Viloria
Restaurant Manager
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Restaurant Manager
Shadow Restaurant
San Juan,La Union
07.2023 - Current
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
- Maximized quality assurance by completing frequent line checks.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Developed unique events and special promotions to drive sales.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Store Manager
Yellow Cab Pizza.Co (Franchise Store)
San Fernando City, La Union
10.2020 - 02.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Restaurant General Manager
Olive Tree Corporation (Pizza Hut Brunei)
Sungai Tilong
02.2018 - 10.2020
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Store Manager
Yellow Cab Pizza.Co (Franchise Store)
San Fernando City, La Union
09.2015 - 08.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Restaurant Captain
Thunderbird Resorts
San Fernando City, La Union
02.2008 - 08.2013
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
- Delivered outstanding dining experiences for patrons.
- Coached lower-level servers on tableside preparation, deboning and flambéing.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Set tables for basic and specialized services based on reservations.
- Maintained cleanliness of overall dining room.
Education
Bachelor of Science - Hotel And Restaurant Management
Don Mariano Marcos Memorial State University
San Fernando City, La Union 06.2001 - 03.2008
Skills
Recipes and menu planning
Food plating and presentation
Food preparation and safety
Food service background
Staff Scheduling
Staff Management
Cost-controls
Dynamic, friendly hostess
Inventory control and record keeping
Natural leader
Recruitment
Passion for customer satisfaction
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Software
Powerpoint
Word
Interests
Cooking
Timeline
Restaurant Manager
Shadow Restaurant
07.2023 - Current
Store Manager
Yellow Cab Pizza.Co (Franchise Store)
10.2020 - 02.2022
Restaurant General Manager
Olive Tree Corporation (Pizza Hut Brunei)
02.2018 - 10.2020
Store Manager
Yellow Cab Pizza.Co (Franchise Store)
09.2015 - 08.2017
Restaurant Captain
Thunderbird Resorts
02.2008 - 08.2013
Bachelor of Science - Hotel And Restaurant Management
Don Mariano Marcos Memorial State University
06.2001 - 03.2008