Donna Karen Priela
Information Technology
Guimba,Nueva Ecija
Summary
Worked in 24/7 operation in more than 5 years ,data center operation. Had experience with Information Technology Technical and Data analyst
Hardworking and passionate job seeker with strong organizational skills Eager to learn and to be trained by the company and could work as an individual or in a group always look out on new challenges and opportunity to enhance my skills and strong quality of assurance professional with a Bachelor of Science focused in Information Technology from University of Perpetual Help System Dalta.Ready to help team achieve company goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Computer Operation Officer
Unionbank of the Philippines
Ortigas Pasig City
11.2016 - 07.2022
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Conduct systems operations in data center (7x24 shifts)Monitors batch processing of various Production,MIS Environment and UAT applications under my shift and execute as needed. Reviews various run guides/checklist used in daily batch processing runs to make sure that all job schedules in his shift are done as scheduled. Acts as first level support in finding resolutions to batch processing problems and coordinates with application programmers both local support and foreign for ultimate resolution
- Monitors batch processing of various Production and UAT applications under his shift and execute as needed.
- Reviews various run guides/checklist used in daily batch processing runs to make sure that all job schedules in his shift are done as scheduled
- Acts as first level support in finding resolutions to batch processing problems and coordinates with application programmers both local and foreign for ultimate resolution.
- Ensures data, hardware and manpower security in computer room area and implements good housekeeping practices in his shift.
- Ensure complete daily pin mailers and institute security and control of embossing files of various debit and credit cards.
- Coordinates with various users especially on issues or problems arising from batch processing or job execution.
- Responsible in implementation of new programs based on approved procedures and run guides.
- Reviews completeness of Production and UAT generated reports and files and report any irregularities to Line Manager.
- Understand and adhere to security standards in accordance with Bank’s Information Security Policy
- Protect information security assets from unauthorized access, disclosure, modification, destruction or interference.
- Report and suggest correction for any perceived information security policy or procedure weakness to proper authority for assessment and action
- Perform other duties as may be assigned by Line Manager.
Information Technology Assistant
Credit Information Corporation
Makati City
03.2016 - 10.2016
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Assists in assignment of Provider Code to FIs/ Validate SEIS information and Provider code.
- Assists in assignment of Provider Code in parallel with report of Technical Support Group
- Assists immediate head in contacting/communicating with FIs for analysis of submitted test data
- Assists immediate head in conducting User Acceptance Test/s for newly acquired applications/software’s including revisions/change requests.
- Assists immediate head in updating test data submission related reports of FIs.
- Assists immediate head during in-house trainings.
Data Analyst
Bankers Association of the Philippines
Makati City
09.2014 - 10.2016
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Participated in requirements meetings to understand business needs.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Process inquiries for Negative File Information System (NFIS) from different member banks.
- Handled and screened inquiries of banks for Loan Data
- Exchange System (Loandex2) of bureau
- Made and answered calls from member banks from time to time for verification and other related issues regarding BAPCB services.
- Can assist all Authorized Bank’s User/operators of Member
- Banks, Chamber of Thrift Bank (CTB) and Philippine Finance Association (PFA) in terms of Online Loandex System, any technical problem and how they inquired using new system.
- Telephone Operator – Responsible on answering all incoming calls and outgoing calls in professional and courteous manner regarding to their concerns.
- Updating or deleting their accounts and also processes any paperwork or records as required.
Education
Bachelor of Science - Information Technology
06.2010 - 04.2014
Skills
Computer Operation
Certification
LINUX SYSTEM ADMINISTRATOR
Timeline
LINUX SYSTEM ADMINISTRATOR
10-2022
Cybersecurity Coompetency Framework
09-2022
ITIL @2011 Crash Course
09-2017
Computer Operation Officer - Unionbank of the Philippines
11.2016 - 07.2022
Information Technology Assistant - Credit Information Corporation
03.2016 - 10.2016
Data Analyst - Bankers Association of the Philippines
09.2014 - 10.2016
University of Perpetual Help System Dalta-Molino - Bachelor of Science, Information Technology
06.2010 - 04.2014
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