SAP CRM (Customer Relationship Management)
DONNA JANE EMONO
Transaction Processing Analyst
Quezon City
Summary
I'm a proactive and goal-oriented professional with a strong background in Customer Service Management and Technical Process Management. Known for my reliability, adaptability, and problem-solving skills, I quickly learn and apply new technologies to drive team success. I have extensive experience in Data Entry, eciently processing high volumes of transactions while ensuring accuracy and completeness through careful validation and reconciliation. With strong time management and a commitment to excellence, I'm eager to take on new challenges and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Customer Service - Utility Bill Associate (AU Client)
Accenture Inc.
03.2021 - 01.2025
- Accurately and efficiently process a high volume of transactions within specified timeframes.
- Validate and reconcile data to ensure accuracy and completeness.
- Identify and resolve discrepancies or errors in transactions promptly.
- Ensure compliance with established policies, procedures, and regulatory requirements.
- Performs Root Cause appropriate corrective action for future control.
- Responsible for data quality and adhering to deadlines.
Personal Shopping Advisor
Landmark Group
03.2017 - 01.2020
- Helped customers make the best possible purchase by providing advice, guidance and excellent customer service.
- Supports customers in placing orders and processing payments through the phone, online and in person.
- Provided advice to customers on suitable substitutes for dated, discontinued or unavailable products.
- Reports on customer issues, supply shortages and inferior products to management.
- Collaborated with store departments to ensure efficient service delivery.
Medical Representative
SkinMedicine Inc.
08.2016 - 03.2017
- Promoted pharmaceutical and healthcare products, and consistently conducted customer service and marketing initiatives.
- Assessed territorial sales performance, reviewed competitor activities, identified gaps and growth opportunities, and implemented appropriate action plans.
Sales Store Supervisor
Almaya Group
07.2014 - 07.2016
- Manage finances and prepare an annual budget.
- Monitored expenditures, sales figures and employee performance.
- Supervised daily operations by directing customer service, inventory, and sales operations.
Cashier
Bench Botique
05.2012 - 07.2014
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate Degree - Programming NC IV
STI College
Skills
Microsoft Word
Excel Spreadsheet
Financial Management
Accurate Transaction Management
Effective Communication Skills
Data validation
Analytical Problem Solving
Detail-Oriented Approach
SAP CRM
Customer Service
Software
Timeline
Customer Service - Utility Bill Associate (AU Client)
Accenture Inc.
03.2021 - 01.2025
Personal Shopping Advisor
Landmark Group
03.2017 - 01.2020
Medical Representative
SkinMedicine Inc.
08.2016 - 03.2017
Sales Store Supervisor
Almaya Group
07.2014 - 07.2016
Cashier
Bench Botique
05.2012 - 07.2014
Associate Degree - Programming NC IV
STI College