Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
DONNA JANE EMONO

DONNA JANE EMONO

Transaction Processing Analyst
Quezon City

Summary

I'm a proactive and goal-oriented professional with a strong background in Customer Service Management and Technical Process Management. Known for my reliability, adaptability, and problem-solving skills, I quickly learn and apply new technologies to drive team success. I have extensive experience in Data Entry, eciently processing high volumes of transactions while ensuring accuracy and completeness through careful validation and reconciliation. With strong time management and a commitment to excellence, I'm eager to take on new challenges and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Customer Service - Utility Bill Associate (AU Client)

Accenture Inc.
03.2021 - 01.2025
  • Accurately and efficiently process a high volume of transactions within specified timeframes.
  • Validate and reconcile data to ensure accuracy and completeness.
  • Identify and resolve discrepancies or errors in transactions promptly.
  • Ensure compliance with established policies, procedures, and regulatory requirements.
  • Performs Root Cause appropriate corrective action for future control.
  • Responsible for data quality and adhering to deadlines.

Personal Shopping Advisor

Landmark Group
03.2017 - 01.2020
  • Helped customers make the best possible purchase by providing advice, guidance and excellent customer service.
  • Supports customers in placing orders and processing payments through the phone, online and in person.
  • Provided advice to customers on suitable substitutes for dated, discontinued or unavailable products.
  • Reports on customer issues, supply shortages and inferior products to management.
  • Collaborated with store departments to ensure efficient service delivery.

Medical Representative

SkinMedicine Inc.
08.2016 - 03.2017
  • Promoted pharmaceutical and healthcare products, and consistently conducted customer service and marketing initiatives.
  • Assessed territorial sales performance, reviewed competitor activities, identified gaps and growth opportunities, and implemented appropriate action plans.

Sales Store Supervisor

Almaya Group
07.2014 - 07.2016
  • Manage finances and prepare an annual budget.
  • Monitored expenditures, sales figures and employee performance.
  • Supervised daily operations by directing customer service, inventory, and sales operations.

Cashier

Bench Botique
05.2012 - 07.2014
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Associate Degree - Programming NC IV

STI College

Skills

Microsoft Word

Software

SAP CRM (Customer Relationship Management)

Timeline

Customer Service - Utility Bill Associate (AU Client)

Accenture Inc.
03.2021 - 01.2025

Personal Shopping Advisor

Landmark Group
03.2017 - 01.2020

Medical Representative

SkinMedicine Inc.
08.2016 - 03.2017

Sales Store Supervisor

Almaya Group
07.2014 - 07.2016

Cashier

Bench Botique
05.2012 - 07.2014

Associate Degree - Programming NC IV

STI College

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DONNA JANE EMONOTransaction Processing Analyst