Donna Imee Cielo
Former Bank Sales Officer
Ipil, Province Of Zamboanga Sibugay
Summary
Driven professional with a proven track record at Philippine Business Bank, adept at resolving complex customer issues and enhancing satisfaction through exceptional problem-solving and communication skills. Excelled in roles requiring the application of tech-savviness and language proficiency, significantly improving operational efficiency and customer service standards. Accomplished sales officer skilled at evaluating and marketing investment properties, well-developed network of real estate professionals, mortgage lenders and inspectors. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Sales Officer
Philippine Business Bank
Cabanatuan, Nueva Ecija
2020.09 - 2022.03
- Handled difficult situations with excellent customer support, including addressing concerns and making calls to resolve issues.
- Connected with account representatives to promote bank products.
- Maintained in-depth understanding of bank operations, products, and services. eg. real estate, bank loans etc
- Managed customer inquiries and concerns with speed, efficiency and knowledgeable support.
- Managed approximately 30 incoming and outgoing calls, emails per day from customers.
Customer Service Representative
Philippine Business Bank
Makati City, Metro Manila
2016.12 - 2020.09
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Branch Cashier
Advantage Bank Corporation
2015.08 - 2016.11
- Participated actively in staff meetings, sharing insights on process improvements that could enhance overall branch performance.
- Maintained a high level of accuracy in cash handling, minimizing discrepancies for smooth branch operations.
- Adhered strictly to regulatory requirements, ensuring full compliance with all internal controls and audit standards within the branch''s cashier function.
Education
Bachelor of Science - Marketing Management
Central Luzon State University
Science City Of Munoz, Nueva Ecija 2001.04 -
High School Diploma -
Marian College
Ipil, Philippines 2001.04 -
Skills
- Provides exceptional problem-solving skills and manages multiple urgent tasks effectively.
- A creative thinker, able to conceptualize innovative solutions for complex problems.
- An effective written and verbal communicator, with the ability to convey information concisely.
- Language proficiency (English) - can communicate with customers even with different nationalities.
- Tech-savvy and familiar with ChatGPT.
- Highly self-motivated professional with a strong intrinsic drive to excel and achieve results and can work independently.
- Can perform general duties, including scheduling and document management and highly familiar with excel, word, etc.
- Able to prioritize tasks effectively, ensuring efficient allocation of time and resources to maximize productivity.
Languages
English
Bilingual or Proficient (C2)
Certification
Career Service Professional
Timeline
Career Service Professional
2023-08
Branch Sales Officer
Philippine Business Bank
2020.09 - 2022.03
Customer Service Representative
Philippine Business Bank
2016.12 - 2020.09
Branch Cashier
Advantage Bank Corporation
2015.08 - 2016.11
Bachelor of Science - Marketing Management
Central Luzon State University
2001.04 -
High School Diploma -
Marian College
2001.04 -
Similar Profiles
JANRY TIBONJANRY TIBON
Sales Officer/Junior Assistant Manager at Philippine Business BankSales Officer/Junior Assistant Manager at Philippine Business Bank
ROSE ANN RUTOR TURINGANROSE ANN RUTOR TURINGAN
BANKER/Sales Associate at BANK OF THE PHILIPPINE ISLANDSBANKER/Sales Associate at BANK OF THE PHILIPPINE ISLANDS
Zurex Carlo CruzZurex Carlo Cruz
Senior Analyst at Shell Business OperationsSenior Analyst at Shell Business Operations