Summary
Overview
Work History
Education
Skills
Timeline
Generic
Donna Cris Valdvieso

Donna Cris Valdvieso

Trainer II
Quezon City

Summary

Enthusiastic administrative professional well-versed in communication with 4 years of experience in healthcare. Proficient in MS Office and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work History

Program Trainer

Concentrix
05.2022 - Current
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness. Supervised successful classes with 100% throughput.
  • Contributed to pioneering line of businesses related in healthcare.
  • Developed effective training plans based on department needs and objectives.
  • Analyzed team performance and identified opportunities for additional training.

Customer Service Subject Matter Expert

Concentrix
06.2019 - 05.2022
  • Connected with customers to address questions and concerns through phone and email. Managed multiple queues under different line of business.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Medical Technology

Centro Escolar University
Mendiola St. San Miguel, Metro Manila
01.2014 - 06.2022

Skills

People Managementundefined

Timeline

Program Trainer

Concentrix
05.2022 - Current

Customer Service Subject Matter Expert

Concentrix
06.2019 - 05.2022

Bachelor of Science - Medical Technology

Centro Escolar University
01.2014 - 06.2022
Donna Cris ValdviesoTrainer II