Dynamic leader with proven expertise in staff training and sales enhancement at Pretiolas Phil. Inc./Auntie Annes. Excelled in cash handling and fostering a positive workplace, leading to increased customer satisfaction and revenue growth. Skilled in inventory control and staff motivation, adept at driving performance and operational efficiency.
Hi, I’m
Donna C. Romero
Blk12 Lot139 Phase1 East Bellevue San Isidro, Rodriguez, Rizal
Summary
Overview
8
years of professional experience
Work History
Pretiolas Phil. Inc./ Auntie Annes
Shift Supervisor
05.2016 - 02.2022
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Troubleshot equipment to reduce service calls and downtime.
Pretiolas Phil. Inc./ Auntie Annes
Pretzel Specialist
09.2013 - 05.2016
Job overview
Education
Romblon State University Sibuyan, Romblon
Computer Operation And Programming
2010
University Overview
Magdiwang National High SchoolMagdiwang, Romblon
2007
University Overview
Ipil Elementary School Ipil, Magdiwang, Romblon
2003
University Overview
Skills
- Cash Handling
- Positive Attitude
- Sales and Upselling
- Flexible Schedule
- Inventory Control
- Staff Motivation
Timeline
Shift Supervisor
Pretiolas Phil. Inc./ Auntie Annes
05.2016 - 02.2022
Pretzel Specialist
Pretiolas Phil. Inc./ Auntie Annes
09.2013 - 05.2016
Romblon State University
Computer Operation And Programming
Magdiwang National High School
Ipil Elementary School
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