Donna Belle Ursal

Manages the key accounts in the Visayas area (pharma business) in fulfilling both client and customer business partnership.

• Collaborated with team members to meet and exceed sales targets.
• Managed complaints with calm, clear communication and problem-solving.
• Engaged with customers to identify needs and enhance service delivery.
• Identified issues, analysed information and provided solutions to problems.
• Resolved customer queries and problems through effective communication and tailored solutions.

• Achieved company targets by implementing successful sales strategies.
• Resolved customer issues and complaints through effective problem-solving to enhance satisfaction.
• Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
• Demonstrated strong communication and time management skills to meet and exceeded sales targets.
• Maintained productive relationships with existing customers through timely follow-up after sales.
• Consistently achieved or surpassed sales targets.
• Negotiated customer pricing within agreed guidelines, contributing to margin targets.
• Participated in weekly sales meetings, contributing valuable insights and feedback to drive team success.
• Conducted market research to identify new sales opportunities and strategies for target markets.
• Achieved top sales representative status in the region by consistently surpassing quarterly sales targets.
• Verified and reviewed completed contracts to maximise customer satisfaction.
• Chased overdue payments and distributed invoices for up-to-date accounting.
• Managed a portfolio of key accounts, ensuring optimal service levels and fostering long-term business relationships.

• Collaborated with team members to meet service delivery targets, ensuring alignment with organisational goals.
• Achieved service time and quality targets.
• Engaged with customers to identify needs and enhance service quality, resulting in improved satisfaction.
• Identified issues, analysed information, and implemented solutions to enhance problem resolution processes.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.

• Supervised recruitment, interviewing, selection, and onboarding to build a skilled workforce.
• Managed employee relations, resolving grievances and conflicts to maintain a positive work environment.
• Led recruitment processes, including job postings, interviews, and candidate selection, to secure top talent.
• Delivered HR reports to senior management, showcasing key metrics and identifying areas for improvement.

• Managed day-to-day operations to facilitate workflow and optimise staff productivity.
• Monitored staff performance and created improvement plans to enhance team effectiveness.
• Advised senior management on facilities requirements and provided continuous operational support.
• Implemented cost-saving strategies, significantly reducing operational expenses and increasing profitability.

• Reviewed and evaluated departmental performance, presenting reports to senior management with actionable insights and recommendations.
• Fostered positive work environment, encouraging teamwork and swiftly resolving conflicts to maintain team morale.
• Collaborated with leadership to develop and implement action plans safeguarding company assets and enhancing profitability.
• Resolved customer complaints effectively, ensuring timely solutions to improve customer satisfaction.

• Processed payments by cash, cheque, or card to complete transactions.
• Handled cash, credit card, and voucher payments, maintaining accurate financial records.
• Maintained clean, tidy and organised checkout areas.
• Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
• Calculated and provided accurate change to customers after transactions.
• Completed daily records updates to track sales and accurate payment totals.
• Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
• Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
• Processed transactions quickly and accurately, enhancing customer checkout experience.
• Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
• Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
• Consulted with customers to help with purchasing decisions.
• Managed queue efficiently, reducing waiting times and improving customer satisfaction.
• Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
• Conducted daily cash drawer reconciliations, identifying and rectifying discrepancies promptly.
• Maintained up-to-date knowledge of store products, promotions, and policies.