Donnabelle Nerona
Maddela, Province Of Quirino
Summary
Detail-oriented and adaptable individual with experience in managing accounts receivable and coordinating client communications. Skilled in complex problem-solving and time management, ready to leverage expertise to enhance operational efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Associate
Transworld Systems Inc.
Quezon City, Metro Manila, Philippines
09.2025 - 02.2026
- Assisted in managing accounts receivable processes to ensure timely collections.
- Supported team in analyzing customer data to identify payment trends and improve recovery strategies.
- Coordinated communication between clients and internal departments to streamline operations.
- Executed daily administrative tasks, ensuring accuracy and compliance with company policies.
Customer Service Representative
Sitel(Foundever)
Manila, Metro Manila, Philippines
02.2025 - 05.2025
- Assisted customers in resolving inquiries and issues through various communication channels.
- Utilized customer support software to track interactions and provide timely responses.
- Maintained up-to-date knowledge of products and services to enhance customer interactions.
- Collaborated with team members to improve service delivery and customer satisfaction.
Babysitter
Kuwaiti
Middle East
10.2022 - 10.2024
- Supervised children's daily activities, ensuring safety and engagement.
- Developed and implemented creative educational games to enhance learning experiences.
- Coordinated meal preparation and ensured nutritional needs were met for children.
- Established positive relationships with parents through regular communication and updates.
Online Reseller
Self Employed
Burgos, La Union
08.2018 - 12.2021
- Developed and implemented effective pricing strategies to maximize profit margins.
- Researched market trends to identify profitable product opportunities and optimize inventory selection.
- Established strong relationships with suppliers to ensure timely product availability and competitive pricing.
- Utilized data analytics tools to monitor sales performance and adjust marketing tactics accordingly.
ESL Tutor
Sanctuary Tutorial Services (Acadsoc)
Baguio City, Province Of Benguet, Philippines
04.2017 - 05.2018
- Developed tailored lesson plans to enhance student engagement and language proficiency.
- Utilized interactive teaching tools to foster a dynamic learning environment.
- Assessed student progress and provided constructive feedback for improvement.
- Implemented effective classroom management techniques to maintain focus and discipline.
Education
Information And Communication Technology
Northeastern College
Santiago, Province Of Isabela, Philippines03-2016
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Complex Problem-solving
- Oral communication
- Client engagement
- Customer relationship management (CRM)
- Adaptability and flexibility
- Sales techniques
- Reliability
Timeline
Associate
Transworld Systems Inc.
09.2025 - 02.2026
Customer Service Representative
Sitel(Foundever)
02.2025 - 05.2025
Babysitter
Kuwaiti
10.2022 - 10.2024
Online Reseller
Self Employed
08.2018 - 12.2021
ESL Tutor
Sanctuary Tutorial Services (Acadsoc)
04.2017 - 05.2018
Information And Communication Technology
Northeastern College