DONNABELLE ESPAÑOLA PALMA

Head admin

to process application for Postpaid/Broadband and SG and monitoring of the compliances

• Do monitoring of the activated postpaid line, installed broadband.
• Monitoring of Sales in all SKU's and send EOD reports
• Resolve compliances and RTS sent from Chanel Backroom Support
• SG or (B2B) Spoke – To process all the SG Application/ to monitor sales and to provide updates of individuals productivity
• Top Seller for PP (backroom target)/ month on month hitting PP SKU

• Assigned as Team Leader- To do monitoring of sales. Take the lead with the programs on how to boost daily sales.
• To do the Daily Sales monitoring report
• Month on month hitting all SKU’s (Top Seller for PP and BB)
• Top Seller for NGMA 4 – BB- Sku
• Pandemic Era (2020-2021)
• Globe Gateway – March 2021 to July 2021 (Temporary Store)
• SSS/ Traffic Manager- to do sales and after sales
• Top Seller for Postpaid and broadband
• Assigned as Quality Analyst

Task:

• To evaluate all applications like (SG Apps/BB/PP) with minimal supervision (Headed by Ms Jackie Simbajon)
• Assigned as OIC (Entire NGMA-4) during STB-Work from home set up.

Task:

• To monitor sales and productivity of 7 stores in NGMA-4(Megamall, Marikina, Ayala 30th, Shangrila, Sm East, Galleria, Greenhills)
• Creating schedule to assigned daily individual task
• Conducting daily huddle (via Zoom) to provide new update to the team
• Presented monthly report direct reporting to RAH regarding sales and productivity in each store and to discuss individual target of hitting and non-hitting Individuals.

Team Leader-Supervisor- June 19, 2012

• To do email escalation to proper department
• Coach (Globe Telecom) - November 2012
• handles a team consists of 22-25 people.
• To coach proper call handling
• Update payroll, daily attendance, daily side by side call audit(3-5calls per agent) and process assessment on their weekly performances