Donnabelle Alforque Trazo
Cebu City
Summary
I developed my skill in the customer service professional with one year and ten months. I like to take inbound and outbound calls. Listening to customers needs or issues and providing helpful solutions to their problems.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Business Process Outsourcing
02.2022 - Current
- I handled incoming and outgoing calls for customer who are in need of assistance in paying there bills, troubleshooting their remotes, television, internet and landline
- I handle customer who has accessibilities, (visually impaired, unable to talk, unable to walk etc.)
- Answering 50 calls per day , addressing customer inquiries, solving problems , and providing product informations.
- Offering our products once the concerns of the customer is resolved.
- Adhere to company policies to consistently achieve call-time and quality standards.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Condo Unit Housekeeper
Private
01.2018 - Current
- Part/full Time managing condo housing 4 units in cebu city
- Administered the unit housekeeping and do the Furniture FIT ups
Responder
Emergency Rescue Unit Foundation
10.2020 - 01.2021
- Responds inbound emergency calls
- Receiving emergency calls to transfer patience in hospital
- Administering PROCEDURES like CPR and stabilizing patient and transport To emergency hospital (if required)
Education
One year - BSBA Marketing
USJR (University of San Jose Recoletos)
01.2019
First Year Business Accountant course -
USC (University of San Carlos)
01.2017
High School - Elementary to Secondary
Saint Thomas Aquinas School Montessori
01.2015
Skills
- Technical Support
- Easy to understand the products and services
- Sales Knowledge
- Communication
- Multi-line phone talent
- Complaint resolution
References
- Jerasol Algoso, vjalgoso@gmail.com, Chemist, 09212228301
- Mary Cris Bagual Alforque, marycrisalforque94@gmail.com, Seafarer, 09068534071
- John Evan Y. Ranollo, Manager at Waterfront Pagcor Cebu, 09173206753
ACHIEVEMENTS / CERTIFICATE
- Certificate of Attendance, 05/01/23, 07/01/23
- Certificate of Excellence, 05/01/23, 06/01/23, 08/01/23
- Accessibility Rockstar - Fiery Award Quarter 1, Top agent with high XM closed count with 14 lines
- Certificate of Recognition, Top performer for the 1st quarter of 2024, Top agent for July fiscal
- Certificate of Stellar Performance / Recognition, Outstanding achievement during quarter 1 of 2024
Timeline
Customer Service Representative
Business Process Outsourcing
02.2022 - Current
Responder
Emergency Rescue Unit Foundation
10.2020 - 01.2021
Condo Unit Housekeeper
Private
01.2018 - Current
First Year Business Accountant course -
USC (University of San Carlos)
High School - Elementary to Secondary
Saint Thomas Aquinas School Montessori
One year - BSBA Marketing
USJR (University of San Jose Recoletos)
Similar Profiles
Karan MundraKaran Mundra
Operations Team Leader/Product Support Specialist at Ienergizer Business Process OutsourcingOperations Team Leader/Product Support Specialist at Ienergizer Business Process Outsourcing
Danilo PlancoDanilo Planco
PMS Administrator at Sees Media Group Business Process OutsourcingPMS Administrator at Sees Media Group Business Process Outsourcing
Dominic D'MonteDominic D'Monte
Associate Manager - Research at RR Donnelley Global Business Process OutsourcingAssociate Manager - Research at RR Donnelley Global Business Process Outsourcing