Donnabelle Alforque Trazo
Cebu City
Summary
I developed my skill in the customer service professional with one year and ten months. I like to take inbound and outbound calls. Listening to customers needs or issues and providing helpful solutions to their problems.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Business Process Outsourcing
02.2022 - Current
- I handled incoming and outgoing calls for customer who are in need of assistance in paying there bills, troubleshooting their remotes, television, internet and landline
- I handle customer who has accessibilities, (visually impaired, unable to talk, unable to walk etc.)
- Answering 50 calls per day , addressing customer inquiries, solving problems , and providing product informations.
- Offering our products once the concerns of the customer is resolved.
- Adhere to company policies to consistently achieve call-time and quality standards.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Condo Unit Housekeeper
Private
01.2018 - Current
- Part/full Time managing condo housing 4 units in cebu city
- Administered the unit housekeeping and do the Furniture FIT ups
Responder
Emergency Rescue Unit Foundation
10.2020 - 01.2021
- Responds inbound emergency calls
- Receiving emergency calls to transfer patience in hospital
- Administering PROCEDURES like CPR and stabilizing patient and transport To emergency hospital (if required)
Education
One year - BSBA Marketing
USJR (University of San Jose Recoletos)
01.2019
First Year Business Accountant course -
USC (University of San Carlos)
01.2017
High School - Elementary to Secondary
Saint Thomas Aquinas School Montessori
01.2015
Skills
- Technical Support
- Easy to understand the products and services
- Sales Knowledge
- Communication
- Multi-line phone talent
- Complaint resolution
References
- Jerasol Algoso, vjalgoso@gmail.com, Chemist, 09212228301
- Mary Cris Bagual Alforque, marycrisalforque94@gmail.com, Seafarer, 09068534071
- John Evan Y. Ranollo, Manager at Waterfront Pagcor Cebu, 09173206753
ACHIEVEMENTS / CERTIFICATE
- Certificate of Attendance, 05/01/23, 07/01/23
- Certificate of Excellence, 05/01/23, 06/01/23, 08/01/23
- Accessibility Rockstar - Fiery Award Quarter 1, Top agent with high XM closed count with 14 lines
- Certificate of Recognition, Top performer for the 1st quarter of 2024, Top agent for July fiscal
- Certificate of Stellar Performance / Recognition, Outstanding achievement during quarter 1 of 2024
Timeline
Customer Service Representative
Business Process Outsourcing
02.2022 - Current
Responder
Emergency Rescue Unit Foundation
10.2020 - 01.2021
Condo Unit Housekeeper
Private
01.2018 - Current
First Year Business Accountant course -
USC (University of San Carlos)
High School - Elementary to Secondary
Saint Thomas Aquinas School Montessori
One year - BSBA Marketing
USJR (University of San Jose Recoletos)
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