Donna Shiela Camua
Software Quality Assurance
Malolos Bulacan
Summary
Donna Shiela Camua has Nine teen (19) years of IT work experience, encompassing the areas of Business Process Analysis & Implementation and Software Quality Assurance/Testing. She has been involved to different Testing levels for the past 19 years now with hands on knowledge on the different areas of SDLC. She is also proficient in preparing technical documentation.
Critical thinking with proven success at driving software projects to meet business and user needs. Integrates technical and programming expertise with broad understanding of stakeholder requirements. Works under pressure and communicates concisely and clearly with customers, developers and management.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Business Analyst
Golden Suntec Solutions, Inc.
Pasig, Metro Manila, Philippines
05.2022 - Current
- Optimized application functionality through rigorous testing and debugging practices.
- Streamlined processes for increased productivity through thorough system analysis and optimization.
- Collaborated with cross-functional teams to develop high-quality software products within tight deadlines.
- Fostered a culture of continuous improvement and learning by staying current on industry trends and developments, sharing insights with the team.
- Mentored junior analysts to elevate their skills, enhancing overall team capabilities and performance on projects.
- Improved software efficiency by analyzing user requirements and recommending solutions.
- Played a key role in successful project completions through diligent work prioritization and time management skills under tight deadlines.
Business Analyst
Metrobank and Trust Company
BGC Taguig
07.2018 - 02.2019
- Optimized test cases to maximize success of manual software testing.
- Facilitated quick issue resolution through clear defect reporting, providing precise steps to reproduce along with relevant screenshots or logs when needed.
Business Analyst
RCG INFORMATION TECHNOLOGY
PHILIPPINES
01.2010 - 03.2018
- Projects Involved:
- ELAVON 07/01/17 to 10/30/17
- SQA - EU
- Quality Assurance/Test Analyst
- Elavon's main objective is to provide the most comprehensive, secure and cost effective transaction processing network in the world, backed by innovative technology supported by unparalleled customer service.
- Involved in testing Elavon's web based application for Data protection and Retention project.
- There were 3 iterations schedules that took place for this project in order to verify that all requirements were passed and satisfied.
- Extensive testing for another web application for HIMMS2 - AML Phase 3 and HIMMS2 Regression were also completed this involves end to end transactions for boarding of MIDs and making sure all test cases and test scripts assigned were executed, issues and defects were corrected and applied.
- ADB 10/12/16 to 04/15/17
- Client Portal for Disbursements (CPD) Distance Learning Materials Development
- Quality Assurance/Test Analyst
- The Client Portal for Disbursement (CPD) is a web application of ADB which allows executing Agencies to prepare, submit and track Withdrawal Applications online.
- To be able to market and deliver the CPD via multi-lingual distance learning or e-learning, the team created e-learning courseware, video tutorials with 19 online video modules and one online quiz exercise based on ADBs brochures, supporting documents and available Training Environment.
- Involved in creating documents such as Needs Training Analysis, Online Quiz questionnaires and these documents were successfully approved by ADB signoff team.
- Reviewed and validated extensively the content, presentation of the 20 video module materials.
- Managed to report issues and/or defects found on time.
- Converted the final video version to 720 resolution as part of ADB requirement.
- Attended the weekly meeting thus, providing all the team members with the minutes of the meeting.
- The e-learning videos were all successfully signed off.
Quality Assurance/Lead Test Analyst
RCG INFORMATION TECHNOLOGY-Boy Scouts of America
05.2015 - 06.2016
- Company Overview: The Boy Scouts of America's goal is to train youth in responsible citizenship, character development and self-reliance through participation in a wide range of outdoor activities, educational programs for kids, teens and adult alike.
- Involved in testing BSA's web based applications that supports their business.
- Analyzed the requirements provided thus, create test cases and test data to support these requirements.
- Updates and revisits existing test cases and test data based on the new changes and provide test analysis.
- Performed extensive testing on e-commerce websites (Scoutstuff, A Place to Give) to provide young and adult members to do online ordering with no issues encountered as well as executed and tested Online Training Modules (Youth Leadership Training) and Courses.
- The Boy Scouts of America's goal is to train youth in responsible citizenship, character development and self-reliance through participation in a wide range of outdoor activities, educational programs for kids, teens and adult alike.
Business Analyst
RCG INFORMATION TECHNOLOGY- Walt Disney World
03.2015 - 05.2015
- Worked in an Agile development approach and tested My Disney Experience application for Walt Disney Parks Resort & Online using iOS mobile devices and tablets.
- The objective of this project is to integrate the User Interface of the Online Itinerary Integration module to the Passport base code for the main functional areas that the application will provide and these includes Tasks, Activity, Itinerary, Guests and Reservations.
- Involved in test script creation and these scripts were executed to perform series of testing for Component and System Integration Testing.
- Validated issues found during the User Acceptance Testing.
- Reported issues / defects found were logged in Excel and Redmine Application.
- Submits daily / weekly status report to the Project Manager as needed.
Senior Quality Analyst
RCG INFORMATION TECHNOLOGY- Walgreens
01.2013 - 03.2014
- The objective of this project is to provide a new system designed to enable Store Hiring Managers the ability to hire well experience roles through a new store hiring system.
- Furthermore, during Release 2, there were components of functionality that was included such as: Merging of the current Rx/ Mgt application into PPH 2.0 and adding the screens for super user support (Admin Screens).
- Involved in test script creation.
- Performed Smoke, Component and System Integration Testing.
- Test scripts were executed base on the test cases created and validated in SQL.
- Reported issues and/or defects found and logged in Excel and Jira.
Business Analyst
RCG INFORMATION TECHNOLOGY- RCG Event Planner
12.2012 - 01.2013
- Company Overview: RCG Global Services (Internal Project)
- This project involves an event planner application designed for IOS and Android solely intended for Sales, Marketing and company Executives that can be used for upcoming meetings and breakouts.
- It has functionalities such as Event List Module, Dashboard Module, Information Module, Programs and Speaker Module.
- Responsible in creating test cases and test scripts that will be used for Component, System and Integration Testing.
- RCG Global Services (Internal Project)
Business Analyst
RCG INFORMATION TECHNOLOGY- Archer Daniels Midland
08.2012 - 12.2012
- The objective for this project is to replace the old logistics system called VAX system with e-ADM logistics process.
- VAX processes rely on a number of computing systems and platforms and the organizational goal is to eliminate the system.
- This will be accomplished by re-writing/moving applications to a web based system developed in .NET.
- Involved again for this project to continue doing the additional requirements requested by the client and continued the task in test script creation that will be used for Component, System and Integration Testing.
Forms Production Analyst
RCG INFORMATION TECHNOLOGY- Insurity
04.2012 - 08.2012
- Determined overall requirements relating to a form such as changes, enhancement, pricing, image enhancement, testing for the appropriate forms condition that will satisfy the clients' requirements and when it needs to be attached.
- Ensured that the form is error free by doing high level review of the document, being able to pass all negative and positive testing to provide an output review, managed to closed the log before the due date and no re-open work after Quality Assurance evaluation.
- Effectively mastered and familiarized the functionality and uses of the different tools such as Excel, Word, Policy Decision, Form Request Tool, PPM, FGen, Fill-in Manager, Image Mark-up and Form File Editor.
Test Analyst
RCG INFORMATION TECHNOLOGY- Walgreens
02.2012 - 04.2012
- The objective for this project is to provide a method that could measure the performance and focus on key metrics process, processes related to corporate strategies or other events or activities it will initiate the areas of investigation by highlighting measures not performing as expected based on the defines scorecard objectives and goals.
- This project will provide process centric focus towards performance improvement; promote best practices and facilitate analysis.
- Involved in test script creation.
- Performed Smoke, Component and System Integration Testing.
- Test scripts were executed base on the test cases created.
- Reported issues and/or defects found and logged in Redmine.
Test Analyst
RCG INFORMATION TECHNOLOGY- Archer Daniels Midland
01.2012 - 02.2012
- The objective for this project is to replace the old logistics system called VAX system with e-ADM logistics process.
- VAX processes rely on a number of computing systems and platforms and the organizational goal is to eliminate the system.
- This will be accomplished by re-writing/moving applications to a web based system developed in .NET.
- Involved in test script creation that will be used for Component, System and Integration Testing.
Senior Business Analyst
RCG INFORMATION TECHNOLOGY- ARCH Insurance Group
09.2011 - 12.2011
- Performed functional and regression testing of various applications of Arch.
- Responsible for test case creation and performed test execution under the supervision of the QA Team Lead and/or QA Manager.
- This required accurate validation of business requirement specifications.
- Manual test cases were created based on the test scenarios for each Work Item, while Test Data Preparation is performed prior to executing test scripts and Test Execution.
- Furthermore, reported test results and issues as needed.
- After completion of the Functional testing, Regression Testing was performed such that test scripts are updated each release for changes on the application.
Forms Production Analyst
RCG INFORMATION TECHNOLOGY- Lexis Nexis
01.2010 - 09.2010
- Determined overall requirements relating to a form such as changes, enhancement, pricing, image enhancement, testing for the appropriate forms condition that will satisfy the clients' requirements and when it needs to be attached.
- Ensured that the form is error free by doing high level review of the document, being able to pass all negative and positive testing to provide an output review, managed to closed the log before the due date and no re-open work after Quality Assurance evaluation.
- Successfully contributed to finish phases 1 and 2 of the project.
- Positively contributed in translating existing condition codes for future use.
- Effectively mastered and familiarized the functionality and uses of the different tools such as Excel, Word, Policy Decision, Form Request Tool, PPM, FGen, Fill-in Manager, Image Mark-up and Form File Editor.
Business Process Analyst
AT&T GLOBAL NETWORK SERVICES, INC.
07.2006 - 07.2009
- Involved in the development and implementation of process capabilities in support of globally operational business partners.
- Supported the improvement and documentation of all phases of various testing: User Acceptance Testing (UAT), Operational Readiness Testing (ORT), Country readiness testing (CRT).
- Closely tracked project deployment activities following the Corporate Process Framework (CPF) model as global standard of AT&T.
- Created and maintained project schedules by developing project test plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the projects, providing timely reposting of issues that impact project progress, coordinating actions and resolving conflicts.
- Provided resource planning, management and resolution of issues that impede the test effort, through coordination with groups of business personnel who test, evaluate and validate new functions and applications to identity issues in services.
- Was responsible for design, documentation and training of Worldwide Customer Centers workflow for different services and made appropriate recommendations that positively impact operational effectiveness.
- Performed quality assurance and other end user test assessments measures to ensure success of projects implemented in the test environments.
- Performed ad hoc and other duties assigned.
- Positively contributed to the development, implementation and deployment of the following projects: DSL connection in Ireland, Poland, Finland, Greece, Canada, Belgium, Sweden, Portugal, Turkey and CIPRIS DSL service for 16 European Countries.
Junior Manager
KNOWLEDGE CHANNEL FOUNDATION, INC.
09.2004 - 03.2005
- Recommended and implemented policies and procedures intended to achieve effective over-all control on the department.
- Prepared reports and correspondences to the President.
- Facilitated ocular survey for schools scheduled for installation.
- Supervised the installation of satellite dish and/or cable TV to public schools nationwide.
- Monitored servicing and repair of schools that have technical problems.
- Negotiated with cable TV operators for partnership-building.
- Prepared and recommended necessary budget of the department.
Sales and Marketing Lead / Billing and Inquiry Supervisor
SKY CABLE CORPORATION
11.1995 - 06.2004
- Monitored day to day operations and productivity of the Customer Service Officers on performance output, effective handling of calls and attendance.
- Monitored basic subscription sales and value added services.
- Prepared and implemented shift schedule based on the operational requirement.
- Conducted orientation on product information and promotional initiatives.
- Ensured prompt submission of weekly, monthly and yearly reports to the Operation Manager.
- Facilitated administrative work / policy such as special announcements, memorandum and disciplinary action if necessary.
- Assisted Customer Service associates in handling irate clients.
- Facilitated complicated billing complaints and follow up immediate services.
- Facilitated weekly meeting with Customer Service Group.
- Prioritized VIP requests.
- Assisted walk-in clients.
- Prepared operation reports on a weekly basis.
- Responded to critical situations.
- Handled problem escalation.
Education
Bachelor of Arts - Communication
Miriam College Foundation
Quezon City, Philippines 04.1991 - 04.1995
Skills
Print Post
TOAD
SQL Plus
Windows 98
Windows 10
Bug fixes
Timeline
Business Analyst
Golden Suntec Solutions, Inc.
05.2022 - Current
Business Analyst
Metrobank and Trust Company
07.2018 - 02.2019
Quality Assurance/Lead Test Analyst
RCG INFORMATION TECHNOLOGY-Boy Scouts of America
05.2015 - 06.2016
Business Analyst
RCG INFORMATION TECHNOLOGY- Walt Disney World
03.2015 - 05.2015
Senior Quality Analyst
RCG INFORMATION TECHNOLOGY- Walgreens
01.2013 - 03.2014
Business Analyst
RCG INFORMATION TECHNOLOGY- RCG Event Planner
12.2012 - 01.2013
Business Analyst
RCG INFORMATION TECHNOLOGY- Archer Daniels Midland
08.2012 - 12.2012
Forms Production Analyst
RCG INFORMATION TECHNOLOGY- Insurity
04.2012 - 08.2012
Test Analyst
RCG INFORMATION TECHNOLOGY- Walgreens
02.2012 - 04.2012
Test Analyst
RCG INFORMATION TECHNOLOGY- Archer Daniels Midland
01.2012 - 02.2012
Senior Business Analyst
RCG INFORMATION TECHNOLOGY- ARCH Insurance Group
09.2011 - 12.2011
Business Analyst
RCG INFORMATION TECHNOLOGY
01.2010 - 03.2018
Forms Production Analyst
RCG INFORMATION TECHNOLOGY- Lexis Nexis
01.2010 - 09.2010
Business Process Analyst
AT&T GLOBAL NETWORK SERVICES, INC.
07.2006 - 07.2009
Junior Manager
KNOWLEDGE CHANNEL FOUNDATION, INC.
09.2004 - 03.2005
Sales and Marketing Lead / Billing and Inquiry Supervisor
SKY CABLE CORPORATION
11.1995 - 06.2004
Bachelor of Arts - Communication
Miriam College Foundation
04.1991 - 04.1995