DONNA PREGONERO
Caloocan City, Philippines
Summary
Motivated career changer with a deep-seated passion for agriculture and a strong desire to grow knowledge in crop production and farm operations. Seeking a challenging and rewarding opportunity in a dynamic farming environment, where I can utilize transferable skills in communication,
flexibility, attention to detail, adaptability, problem-solving, and
the ability to work effectively in a team or independently.
I am committed to enhancing farm productivity and fostering
a positive work environment.
Overview
13
13
years of professional experience
Work History
Coordinator
ORIENT OVERSEAS CONTAINER LINE
10.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Cash and Property Resource Controller Supervisor
EUROTEL HOTEL | ASTROTEL
11.2017 - 04.2019
- Provided work schedules for the Front Desk Receptionist staff.
- Prepared monthly financial reports of the Hotel.
- Monitored company's liquidity and manages property cash flow of the Hotel.
- Conducted general administration and financial duties including expense monitoring, payroll and controlling petty cash.
Front Desk Receptionist
EUROTEL HOTEL
09.2015 - 11.2017
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Resolved guest inquiries and complaints with professionalism, improving overall satisfaction ratings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Coordinated reservations and maintained accurate room availability records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Waitress & Receptionist | INTERNSHIP
KRABI TIPA RESORT
10.2014 - 03.2015
- Managed multi-tasking in high-pressure environments, prioritizing tasks effectively during peak hours.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Service Crew Member
MCDONALD'S
08.2012 - 07.2014
- Delivered exceptional customer service, ensuring positive dining experiences.
- Collaborated with team members to streamline service processes, reducing wait times.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
Education
Bachelor of Science - Hospitality Management
EARIST Manila
Manila, Metro Manila, Philippines04-2015
Skills
- Hardworking
- Adaptability and flexibility
- Self motivation
- Interpersonal skills
- Multitasking Abilities
- Customer service
- Attention to detail
- Teamwork and collaboration
- Communication
Timeline
Coordinator
ORIENT OVERSEAS CONTAINER LINE
10.2019 - Current
Cash and Property Resource Controller Supervisor
EUROTEL HOTEL | ASTROTEL
11.2017 - 04.2019
Front Desk Receptionist
EUROTEL HOTEL
09.2015 - 11.2017
Waitress & Receptionist | INTERNSHIP
KRABI TIPA RESORT
10.2014 - 03.2015
Service Crew Member
MCDONALD'S
08.2012 - 07.2014
Bachelor of Science - Hospitality Management
EARIST Manila
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