Donna Merthel Perez
Customer Service Representative
Alitagtag, Province Of Batangas,BTG
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Senior Customer Advocate
Boldr
07.2023 - Current
- A Senior Customer Advocate interacts with clients' customers to provide them with information to address inquiries regarding products and services
- Deal with and help resolve any customer complaints.
- Entrusted by the management of a firm to study the needs of its customers, and help the firm in satisfying them in a timely and cost effective manner.
Customer Service Associate / Technical Support Representative
Asurion
05.2018 - 12.2022
- Serves customers by providing product and service information and resolving product and service problems
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Ensure customer satisfaction and provide professional customer support.
SAVES/Retention Specialist
Results Manila Inc.
05.2017 - 05.2018
- Processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders
- Addresses complaints with the goal of increasing satisfaction and securing renewals or saves
- Offers discounts or special deals as needed and within pre-established limits.
Customer Care Consultant / Technical Support Representative
Telstra powered by Teletech
10.2015 - 03.2017
- Interacts with a company's customers to provide them with information to address inquiries regarding products and services
- Assist you in opening an account or help you to resolve a problem if you cannot access your account or if your order never arrived
- Often involve some form of complaint that the customer service representative must handle in accordance with the company's guidelines and policies.
- Interacts with a company's customers to provide them with information to address inquiries regarding products and services. Assist customers in opening an account or help you to resolve a problem if you cannot access your account or if your order never arrived.
Customer Service Representative
West Contact Services
04.2013 - 07.2015
- Interacts with a company's customers to provide them with information to address inquiries regarding products and services
- Assist you in opening an account or help you to resolve a problem if you cannot access your account or if your order never arrived
- Often involve some form of complaint that the customer service representative must handle in accordance with the company's guidelines and policies.
Customer Service Agent
Convergys Philippines Inc.
11.2010 - 11.2012
- Facilitate solutions and enhance customer service offerings
- Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel
- Responsible for notifying administration of any required updates of customer records on the organization's internal database.
- Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person.
- Explains billing concerns to the customers.
Education
Vocational Diploma / Short Course Certificate - Dentistry
Lyceum of Batangas University
Batangas, Province Of Batangas, Philippines03.2003
Skills
- Problem solving skills
- The ability to work in a team
- Strong work ethic
- Flexibility and adaptability
- Communication skills, both verbal and written
Languages
English
Software
Word processing software
Spreadsheet software
Presentation software
Email management
Video conferencing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CulturePaid sick leavePaid time offWork from home optionHealthcare benefitsPersonal development programsStock Options / Equity / Profit Sharing401k matchTimeline
Senior Customer Advocate
Boldr
07.2023 - Current
Customer Service Associate / Technical Support Representative
Asurion
05.2018 - 12.2022
SAVES/Retention Specialist
Results Manila Inc.
05.2017 - 05.2018
Customer Care Consultant / Technical Support Representative
Telstra powered by Teletech
10.2015 - 03.2017
Customer Service Representative
West Contact Services
04.2013 - 07.2015
Customer Service Agent
Convergys Philippines Inc.
11.2010 - 11.2012
Vocational Diploma / Short Course Certificate - Dentistry
Lyceum of Batangas University
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