Appfolio
Donalisa Engada
Summary
Seeking a position in a professional working environment that promotes personal and professional growth while contributing to the achievement of company goals.
Overview
12
12
years of professional experience
Work History
Team Lead-Property Services Coordinator
Poplar Homes (Now Evernest)
05.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
Non-Voice CSR, Seasonal Account
IBEX
09.2021 - 12.2021
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Concentrix-cvg
12.2017 - 01.2020
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Teleperformance
03.2016 - 09.2017
- Responded to customer requests for products, services, and company information.
Sales Supervisor
Valeenland Reality Corporation
03.2015 - 02.2016
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
IT Specialist
Marbel Services & TV Systems, Inc.
05.2014 - 03.2015
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and input commands to troubleshoot areas.
Technical Support Representative
Concentrix
06.2013 - 01.2014
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
Education
Bachelors Degree - Information Technology
Notre Dame Marbel University
Koronadal, South Cotabato04-2013
Skills
- System Analysis
- Technical Skill
- Sales Marketing Skills
- Interpersonal skill
- Organizational skill
- Work assignment delegation
- Performance monitoring
- Project management
- Strategic planning
- Complaint resolution
- Invoice verification
- Employee evaluation
Software
Salesforce
Codebox
CRM
Asana
Nextiva
Google Apps
Amazon Connect
FastField
Tookan
Front
DocuSign / Adobe
DropBox
Timeline
Team Lead-Property Services Coordinator
Poplar Homes (Now Evernest)
05.2022 - Current
Non-Voice CSR, Seasonal Account
IBEX
09.2021 - 12.2021
Customer Service Representative
Concentrix-cvg
12.2017 - 01.2020
Customer Service Representative
Teleperformance
03.2016 - 09.2017
Sales Supervisor
Valeenland Reality Corporation
03.2015 - 02.2016
IT Specialist
Marbel Services & TV Systems, Inc.
05.2014 - 03.2015
Technical Support Representative
Concentrix
06.2013 - 01.2014
Bachelors Degree - Information Technology
Notre Dame Marbel University
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