Donald Jay Roco

• Assigned as Technology Security Operator role to Manage & Maintain Security tools such as; Falcon Crowdstrike, Tenable Web App Scanning, Shape Security, M365 Azure Security Office Suite, M365 Azure, Microsoft Intune Manage Device.
• On-site support to multi-stores (Starbucks Philippines).
• Proficient in accessing Meraki Dashboard to manage and control store devices that has access in business network (Starbucks PH)
• Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
• Engineered sophisticated technical solutions to optimize system functionality and elevate customer satisfaction.
• Skilled in utilizing Magic Cube & Fresh Service for efficient incident tracking and rapid issue resolution.
• Administrative role in HME Cloud System to manage systems data to remote & update system interface to multi-stores.
• Proficient in Cloud Magic Info & Samsung VXT for seamless content , device and data management.
• Proficient with Remote Support Tools such as AnyDesk, VNC Viewer, Remote Desktop & TeamViewer for effective remote troubleshooting.
• Specialized in Retail Support, ensuring seamless operation of POS Systems, network equipment, and servers.
• Competent in incident report management and detailed documentation practices.
• Proficient with M365 Office Suite for diverse administrative tasks.

• Performed routine lab and department maintenance to keep area clean and orderly.
• Maintained documentation on tests performed in lab.
• Spearheaded maintenance and repair of laboratory equipment and computer systems, ensuring optimal operational efficiency.
• Managed inventory and laboratory assets, maintaining meticulous records for accountability and resource allocation.
• Executed administrative duties and compiled comprehensive laboratory documentation and reports, contributing to seamless workflow and data integrity.

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• Led the maintenance and repair of essential respiratory
equipment, ensuring the reliability of ventilators and critical
medical devices.
• Guaranteed the dependability of life-saving equipment
through proactive management and maintenance.
• Expertly maintained ventilators and medical devices,
upholding the highest standards of operational excellence.
• Oversaw medical device maintenance