Donald Recaña
Manila
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities. Excel at collaborating with team members and paying meticulous attention to detail. Strong organizational skills enable handling multiple projects simultaneously, ensuring a high degree of accuracy in all tasks undertaken.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Admin Professional
Integreon (Prevail Legal)
05.2023 - Current
- Managed legal sessions effectively, ensuring smooth operations and compliance.
- Coordinated legal deposition sessions, maintaining organization and accuracy.
- Oversaw the coordination and execution of legal deposition sessions.
- Directed the management of legal deposition sessions.
- Transcribed legal documents with precision and adherence to confidentiality protocols.
- Performed accurate and timely legal transcription for various documents.
- Executed precise legal transcription tasks utilizing Prevail.
- Delivered precise legal transcriptions, ensuring compliance with industry standards.
Admin Professional
Integreon (Change Healthcare)
06.2021 - 05.2023
- Primary activity was accessing customer data across many different tools and systems, creating files of the data with specific name conventions, and saving the data to zip files and providing to the Account Management team members. These were done reactively based on request, and proactively across the assigned customer base for new hires. These files could range from 10 to 50+ data items in an overall file. Some of the customer files were simpler, but many were extremely complex.
- Reviewed/searched several different contract repositories to locate needed contracts that were difficult for Account Management staff to find, or that were needed for management for further business review.
- Completed projects to review customer Order Form, Masters, and BAA contracts to locate/identify specific needed language and/or identify detailed term language.
- Completed projects to review customer id (CID) data to determine the accuracy of the CID data.
- Created formal Job Aids – with both the proper typewritten process documentation as well as the appropriate screen captures needed for the User.
- Assisted with a weekly complex process of creating/updating an Excel file listing the Opportunity data for agreement requests to legal that were needed to be Escalated by management.
- Used multiple instances of Salesforce – two in Classic view and one in Lightning view – as a primary tool for a variety of different tasks.
- Has the basic understanding of the types of solutions used in the American Hospitals and Health Systems at both the front end and back end of the Revenue Cycle.
Employee Engagement/Center Coordinator
IHG Hotels & Resorts (InterContinental Hotels Group)
09.2019 - 05.2021
- Provide administrative support to Directors and Managers in accordance with
- InterContinental Hotels Group Standards
- Promote the desired work culture around the five core values of Trust, Integrity, Respect,
- One Team and Service of the InterContinental Hotels Group
- In-charge of all center wide events and coordinated activities related assigned and special projects
- Create and establish project timetables, action steps and status updates; follow-up as appropriate, to ensure timely execution to meet established deadline
- Prepare a variety of departmental reports and or/presentations, gathering and summarizing information from various sources as requested; may create and format reports and presentation materials utilizing various spreadsheet graphics, and or/ statistical software as needed
- Provide administrative support to manager or director within assigned work area
- Organize an expedite flow of work for them; follow-up on pending matters; communicate and interpret manager/director’s instructions; and communicate information to staff or clients in their absence
- Perform other administrative support duties as assigned to facilitate the smooth operation of the center
- Attend assigned meetings and take minutes as prescribed
- Includes front desk and back office tasks.
- Transcribe recorded meetings and create minutes based from the recording
Admission Coordinator
Glebe House
03.2018 - 02.2019
- Provide Administrative support across all service offerings by Glebe House Manila
- Communicate and collaborate with educators and parents
- Manage records, documents, paperwork and forms
- Engage with clients and reply to their inquiries by providing the necessary information and recommendation that suits their educational needs for their children
- Manage the Director and staff calendar, set appointments and make appropriate bookings for new clients
- Ensure that all information in Facebook, marketing and promotional materials, social media posts, branding and general message delivery are accurate and up to date
- Procure materials and resources from time to time
- Transcribe recorded meetings and create minutes based from the recording
- Handle petty cash, issue invoices and keep receipts
Communications Coordinator
Worldwide Fund for Nature WWF
09.2013 - 02.2017
- SOCIAL MEDIA:
- Act as the central point for all social media platforms
- Manage EWS-WWF’s presence and community on all social media platforms (Facebook,
- Twitter, Instagram, LinkedIn, YouTube etc.)
- Lead content calendar development implement it daily
- Keep up to date on all platforms and industry trends
- Create and implement strategies to optimize and increase audience engagement on selected social media platforms
- Work with Manager to create a process for and use of data and analytics tools to optimize and evolve social media platforms
- DIGITAL:
- Ensure the website content is accurate and up to date (implement process for periodic and ad-hoc review)
- Publish, edit, and update website pages through CMS, or for more complex updates, with the external web teams
- Ensure website is up to date with latest Global WWF Digital best practice developments
- Work with Manager to create a process for and use data and analytics tools to increase traffic, retention and call to action response on website
- COMMUNICATIONS:
- Update all communications calendars – events, 6 months at a glance, editorial and social
- In coordination with external suppliers, supplying information, facilitating contract finalization, and coordinating invoices and payments (Invoices to be in alignment with EWS-
- WWF payment cycle)
- Maintaining and keeping Box for Comms organized
- Managing agenda, calendar invite and minutes of weekly Comms meeting
- Responsible for keeping track of available media buys (pro-bono or paid), and documenting brand presence
- Responsible for updating media lists
- Responsible for coordinating printing, keeping track of report numbers
- Maintain an up to date supplier’s lists, with notes on performance and tips (on Sales Force)
- Maintaining a well-organized photo database (Flickr) for the organization (All shared photos are uploaded with appropriate copyright within 2 weeks
- Responsible for keeping track of available media buys (pro-bono or paid), and documenting brand presence
- Responsible for updating salesforce regularly
- Promote volunteering (internally and externally) through recruitment and publicity strategies and campaigns
- Interview and recruit volunteers and ensure they are appropriately matched and trained for a position
- Transcribe recorded meetings and create minutes based from the recording
SECRETARY
Worldwide Fund for Nature WWF
01.2013 - 09.2013
- Responsible to manage the Country Representative’s correspondence, appointments, travel, bookings, PNC account, etc
- Also performs general office administrative duties as required, including photocopying, and maintaining general correspondence files for the CR, and two
- Directors
- Provide logistics support for all staff travel and for keeping detailed travel record and managing WWF UAE carbon footprint
- Coordination/organization of workshops/seminars/meetings including audio-visual arrangements, assembling materials, displays and exhibits, supplies and arranging venue as required
- Assist the Admin Officer in planning and implementing a sound and sustainable procurement process, including sourcing, supplier selection and evaluation and quality management
- Must ensure compliance with organizational policies and procedures and implementation of internal controls
- Work closely with all WWF UAE staff to ensure proper coordination and adherence to WWF policies
- Acting as a receptionist and/or meeting and greeting clients
- Transcribe recorded meetings and create minutes based from the recording
ADMINISTRATIVE COORDINATOR
Arcane Marketing Consultants, Centers
04.2012 - 12.2012
- Company Closed due to Financial Instability)
- DUTIES AND RESPONSIBILITIES:
- Scheduling meetings and completing the tasks on time
- Scheduling trips, booking tickets for all employees for their annual vacation
- Report editing and copywriting (Mystery Shopping Reports)
- Doing initial interviews and facilitating exams for job applicants
- Responsible for maintaining the databases, generate reports , check emails, mails and send prompt replies for the action to be taken in a timely manner
- Provides comprehensive administrative support, supervising support staff, and helping to manage a smooth flow of the organization daily
- Support the higher management in drafting the disciplinary laws and regulations and helping them implement the same effectively
- Provide guidance and training to staff members to utilize resources to their highest capacity and improve work productivity
- EPerformax Contact
CSR
ePerformax Contact Centers
07.2010 - 02.2012
- E-mail and chat support
- Investigate on the reported listings and take appropriate action as needed
- Probing as to what they want and present what they feel they may need dependent on their needs and wants
- Ensure that all members issues and concerns are completely addressed to avoid recontact
- Making sure that all members are properly educated on the policy they violated this way ensuring that they will be in compliance with the policy
- Providing a legendary customer service with each member and making the experience count
- Analyze what the customer wants and needs then tailor fit our responses to our CMM model.
Customer Care Rep
StarTek Int’l. Limited, At&t Wireless
12.2008 - 05.2010
- Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution
- Offers alternative solutions where appropriate with the objective of retaining customer's business
- Handles business transactions about activation of new customer accounts, process orders, forms, applications and requests
- Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar
- Makes financial decisions to protect/collect revenues and adjusts customer accounts
- Troubleshoots customers mobile device whenever necessary.
Reservation Agent/Customer Service
Clientlogic Phils
11.2006 - 06.2008
- Assist our customers over the phone with their reservation requests, answer questions, and trouble shoot issues that arise
- Communicate effectively using scripted material, policy, guidelines, and procedures
- Query information within the company data programs to ensure the support customers need when they are using our products and services
- Maintain productivity goals and quality assurance standards
- Adhere to our formal attendance expectations and overall company policies and procedures
- Attend all mandated training sessions, including ongoing training and development plans
- Other projects and duties as assigned.
Customer Service Representative
HSBC Electronic Data Processing Phils. Inc
11.2004 - 06.2006
- Provide splendid customer services to customers in a friendly and courteous manner at all times
- Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly
- Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay
- Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties
- Provide information to customers on their account status and account balances
- Ensure that customers’ confidential information is properly protected and only used for official purposes
- Continuously update skill by participating in professional trainings, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.
Education
Bachelor of Arts - Mass Communication
Adamson University
Skills
- Administration
- Professional relationships
- Organized and detail-oriented with a strong work ethic
- Friendly, positive attitude
- Problem-solving
- Customer service
Additional Information
- Character references, available upon request.
Languages
English
Advanced (C1)
Timeline
Admin Professional
Integreon (Prevail Legal)
05.2023 - Current
Admin Professional
Integreon (Change Healthcare)
06.2021 - 05.2023
Employee Engagement/Center Coordinator
IHG Hotels & Resorts (InterContinental Hotels Group)
09.2019 - 05.2021
Admission Coordinator
Glebe House
03.2018 - 02.2019
Communications Coordinator
Worldwide Fund for Nature WWF
09.2013 - 02.2017
SECRETARY
Worldwide Fund for Nature WWF
01.2013 - 09.2013
ADMINISTRATIVE COORDINATOR
Arcane Marketing Consultants, Centers
04.2012 - 12.2012
CSR
ePerformax Contact Centers
07.2010 - 02.2012
Customer Care Rep
StarTek Int’l. Limited, At&t Wireless
12.2008 - 05.2010
Reservation Agent/Customer Service
Clientlogic Phils
11.2006 - 06.2008
Customer Service Representative
HSBC Electronic Data Processing Phils. Inc
11.2004 - 06.2006
Bachelor of Arts - Mass Communication
Adamson University
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