Open To Work
Donald C. Arricivita Jr.
Registered Nurse
Bacolod City,NEC
Summary
Results-driven BPO professional with proven expertise in Quality Assurance, training, and team leadership, specializing in procurement operations for the construction industry. Experienced in performance monitoring, process improvement, compliance, and team development to drive operational excellence. Brings a strong healthcare background with hands-on experience in bedside patient care and emergency response, demonstrating discipline, attention to detail, and the ability to perform effectively under pressure.
Overview
16
16
years of professional experience
1
1
Certification
Work History
University School Nurse
STI WEST NEGROS UNIVERSITY, INC.
07.2025 - 01.2026
- Healthcare professional experienced in maintaining student and employee medical and dental records, facilitating medical documentation, and assisting in clinic operations. Skilled in supporting physicians during medical checkups, administering medications, immunizations, and injections, and providing first aid and emergency care. Adept at managing clinic equipment and supplies while ensuring compliance with health and safety standards.
Project Nurse
Meralco Industrial Engineering Services Corp.
11.2024 - 05.2025
- Ensured the health and safety of staff at MIESCOR Corp. by providing health education, emergency care, first aid, and safety programs. Maintained monthly health reports, including BP and BMI monitoring, medical inventory, illness tracking, and industrial hygiene checklists. Coordinated with physicians, clinics, and hospitals to deliver comprehensive employee healthcare.
Quality Assurance / Trainer for Data Specialist
Quality Incorporated
03.2022 - 04.2024
- Conducted thorough audits of procurement solicitations for internal and external sites, ensuring data accuracy and regulatory compliance. Designed and implemented training programs and modules, mentoring new employees to enhance research, analysis, and data entry capabilities.
Data Specialist
Quality Incorporated
05.2019 - 02.2022
- Proactively gathered and verified bid information through municipal databases, third-party platforms, engineering websites, and direct coordination with issuing offices, ensuring timely and accurate procurement data.
Customer Service Associate
Concentrix
10.2018 - 12.2018
- Delivered chat-based technical support for cable, internet, and phone services, resolving issues efficiently while identifying sales opportunities through transitional selling techniques to drive revenue growth.
Call Analyst
3John-K Scribe Experts Corporation
06.2014 - 07.2015
- Performed call quality assessments and performance scoring while mentoring and training colleagues to improve customer service standards.
Pharmacy Assistant
AS Watson Group
12.2012 - 05.2013
- Assisted pharmacists in preparing and dispensing medications accurately.
Sales Clerk
MARKETING ONE UNLIMITED INC
04.2011 - 10.2011
- Supported customers in selecting toys and party supplies while providing custom balloon printing services.
Pharmacy Assistant
The Generics Pharmacy
11.2009 - 03.2010
- Provided accurate medication dispensing, handled cash transactions, and conducted regular inventory management of medicines.
Education
Bachelor Science - Nursing
University of St. La Salle
Bacolod04-2006
Skills
- Quality Control & Auditing (Attention to Detail, Risk Assessment & Problem-Solving and Documentation & Reporting)
- Coaching & Mentoring (Assessment & Evaluation and Leadership & Motivation)
- Organizational skills
- Time management
- Communication skills
- Patient monitoring
- Medical records (taking vital signs and medical initial assessment)
Accomplishments
Successfully designed and implemented SOP modules, structured training programs, and comprehensive quality assurance guidelines that improved compliance, enhanced operational efficiency, and supported continuous process improvement.
Certification
- Registered Nurse
- January 2008 to November 2027
Languages
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
University School Nurse
STI WEST NEGROS UNIVERSITY, INC.
07.2025 - 01.2026
Project Nurse
Meralco Industrial Engineering Services Corp.
11.2024 - 05.2025
Quality Assurance / Trainer for Data Specialist
Quality Incorporated
03.2022 - 04.2024
Data Specialist
Quality Incorporated
05.2019 - 02.2022
Customer Service Associate
Concentrix
10.2018 - 12.2018
Call Analyst
3John-K Scribe Experts Corporation
06.2014 - 07.2015
Pharmacy Assistant
AS Watson Group
12.2012 - 05.2013
Sales Clerk
MARKETING ONE UNLIMITED INC
04.2011 - 10.2011
Pharmacy Assistant
The Generics Pharmacy
11.2009 - 03.2010
Bachelor Science - Nursing
University of St. La Salle